Waste collection noise
Waste collections are part of everyday life in the city. Waste collection is generally required to be conducted out-of-hours for motorist and pedestrian safety and in the interests of traffic flows. However, they should not be causing regular sleep disturbances to residents.
If you are experiencing excessive noise from garbage collections, it is important to identify where the disturbance is coming from.
Concerns regarding excessive noise from residential waste collection may be directed to the City of Sydney.
If the excessive noise is coming from waste collections associated with commercial premises you can discuss the issue with the business concerned and let them know you are being affected. If this does not resolve the issue and you consider the noise to be offensive, for example if it's affecting the comfort and use of your home, then you can refer your complaint to the City to investigate.
Please have the following information ready when you contact us:
- name and address of the premises being serviced
- name of the waste management company
- the vehicle registration number and any photographs
- all dates and times of offences.
Garbage collection complaint procedure
The City may contact the company concerned and evidence may need to be gathered if the problem continues and this may mean you will need to keep a record with information on the collections being made.
Where enough evidence is gathered, we can serve a prevention notice under law to show waste collections are creating offensive noise. The City may also be able to take action if a business is not complying with collection times on their development consent.
City of Sydney02 9265 firstname.lastname@example.org
Last updated: Monday, 29 December 2014