Helping end long-term homelessness

Homelessness is a complex issue with no single solution. The City of Sydney's Homelesness Unit works 7 days a week to reduce homelessness and its impact in Sydney. Working in partnership with government, non-profit philanthropic organisations and the corporate sector, the City aims to:

  • facilitate rough sleepers out of homelessness
  • prevent people from becoming entrenched in homeless in the inner-city
  • help avoid homelessness in other regions
  • make sure those who do become homeless are assisted out of homelessness quickly
  • enact a compassionate and proactive approach to the management of public space.

Street count

The City counts people sleeping rough on the streets in summer and winter each year to measure the effectiveness of its homelessness programs and to track trends in numbers.


Link2Home is the NSW Government's service that provides referrals to accommodation for people in immediate need.

The service is available 24 hours a day, 7 days a week:

1800 152 152


If you would like more information about the City's homelessness projects or the issues facing people who are homeless, please get in touch:

02 9265 9667

Homelessness and public space

The City aims to ensure that public space in our City can be accessed and enjoyed by everyone including people who are homeless. The City encourages responsible behaviour by all people in our public spaces whilst acting to ensure that disadvantaged people are not discriminated against and are treated with compassion and respect.

Public space liaison officers

The City employs 2 public space liaison officers who have the role of working with City Business Units, service providers and other external stakeholders to manage the impacts of homelessness in the public domain whilst ensuring that vulnerable people have access to the support that they need.

Partnership and collaboration

The City of Sydney works in partnership with homelessness and allied services. Collaboration between all those who have a commitment to resolving issues of homelessness and disadvantage is essential to the goal of ending long term homelessness. The City takes an active role in creating opportunities for partners to work collaboratively or to come together to exchange new information and learn from each other.

Some of our collaborations include:

Woolloomooloo Integrated Services Hub (WISH)

The WISH brings over 20 different organisations together in in the same place on a monthly basis with the objective of providing coordinated service delivery, focused on outcomes, to facilitate people’s pathway out of homelessness.

Outreach services

As part of its commitment to help the most vulnerable people in our community, the City also works closely with the following organisations and services.

  • Neami: Provider of the Way2Home program that helps address the needs of the chronically homeless as well as the Inner City Assertive Outreach and Case Coordination for Vulnerable and Complex Clients, focused on rough sleepers and Aboriginal and Torres Strait Islander peoples experiencing homelessness.
  • Connect 100: A program that at any given time will help 100 people experiencing homelessness find affordable housing.
  • Inner City Sydney Homelessness Prevention and Support Service for Young People: Delivered by Launchpad, in partnership with the Ted Noffs Foundation and Weave Youth and Community Services.

Homelessness Interagency meetings

The City coordinates quarterly interagency meetings that attract service practitioners and volunteers from across the homelessness and allied services sector. 

The meetings aim to provide practitioners with access to speakers on related topics and the opportunity to share information and network with each other.

Each meeting is themed around a particular topic or issue of interest and guests speakers regularly attend.

Meetings are generally attended by 30 to 60 people depending on the theme. Consumers are welcome.

Meetings are held on level 4, Town Hall House, 456 Kent Street.

Affordable housing

Safe and affordable housing is a basic human right. It is also fundamental to an inclusive, dynamic and sustainable city.

'Affordable' is defined in relation to income. A common benchmark sees rent costing no more than 30% of a low or moderate household’s gross income.

The City is working in partnership with community groups and other levels of government to address the chronic shortage of affordable housing in inner Sydney.

Volunteer and goods donation directory

There are many organisations in the local area committed to helping people experiencing homelessness.

View the volunteer and goods donation directory if you would like to offer your time or some non-perishable items to one of these groups.

Last updated: Wednesday, 25 November 2015