Complex Needs Coordination Project

The project

The Complex Needs Coordination Project helped a prioritised group of chronically homeless people enter long-term housing by providing intensive assistance to support services.

A key part of the City of Sydney’s Homelessness Strategy 2007 to 2012, the project was delivered with the then Department of Community Services and other stakeholders. Housing NSW provided access to 30 tenancies as part of the effort.

The project took place from September 2007 to November 2010.

Project results

Long-term housing and support was provided to 36 people who had been homeless for periods of between 1 to 20 years. The people helped in the project had 2 or more complex issues such as mental health, substance abuse, chronic disease, disability and a history of trauma and abuse.

The Social Policy Research Centre at the University of NSW evaluated the project and found it:

  • was one of the first in NSW to adopt the Housing First model, where accommodation is provided without pre-requisites including mental health or substance abuse treatment and that support for these issues follows provision of a stable place to live
  • improved collaboration between homelessness services in the inner-city
  • increased knowledge of services available among people with complex needs
  • contributed significantly to identifying and overcoming issues in entrenched homelessness
  • led to enduring outcomes for clients where all other interventions had failed.

A full copy of the evaluation can be downloaded below.

The project helped towards developing the homelessness program Way2Home.

Last updated: Monday, 3 June 2013