Links and contacts

Links and contacts

Who to contact

This page lists contact details and websites of relevant organisations working to make Sydney, the state of NSW and the nation accessible to people of all abilities.

Scroll down to see contacts for visitors to Sydney.

State Government bodies

NSW National Disability Insurance Scheme

For information about NDIS launch dates in NSW and more.

Sydney Trains: concessions

Information about concession ticket types including NSW companion cards for travel on Sydney Trains.

131 500

Taxi transport subsidy scheme

If you are eligible, Transport for NSW provides financial support for taxi travel up to a maximum of $30 per journey.

1800 623 724Level 6, 16-18 Wentworth Street, Parramatta

Federal Government bodies

Human Rights and Equal Opportunity Commission

Oversees the federal Disability Discrimination Act and provides information on disability rights.

02 9284 9600 / TTY: 1800 620 241 (toll free)

National Disability Insurance Agency

Information about eligibility and services for people with disability, families and carers under the National Disability Insurance Scheme.

1800 800 110

Independent organisations and peak bodies

Access Sydney/South East Sydney Community Transport

Community-based organisation with a focus on providing accessible and affordable local transport options. 

02 8241 8000

The Association of Access Consultants

The peak national organisation for consultants working to improve built environment access for people with disabilities.

03 5221 2820 03 5221 2820

Deaf Society of NSW

Provides services to people with a hearing impairment.

02 8833 3600 / TTY: 02 8833 369102 8833 3699

Disability Services Australia

Provides employment and community support services for people with disabilities.

02 9791 6599 02 9796 3101

Eastern Respite and Recreation

Not-for-profit organisation providing support to people with disabilities and their families.

02 8347 7000 02 9349 4800

Guide Dogs NSW/ACT

Provides training for people who are vision impaired to gain mobility and independence by using canes and guide dogs to get around safely.

02 9412 9300 02 9412 9388


Information on Disability and Education Awareness Services (IDEAS) helps people with disabilities live an independent lifestyle.

1800 029 904 (toll free) / TTY: 02 6947 3377

National Disability Services

The national peak organisation providing non-government services for people with disabilities.

02 9256 3111 02 9256 3123

National Relay Service

Provides 24-hour phone services for people with a hearing impairment.

Voice / TTY: 133 677 SSR (Speak and listen): 1300 555 727

NSW Council for Intellectual Disability

Provides policy advice, systemic advocacy, community education and information programs on the rights and interests of people with intellectual disabilities.

02 9211 161 02 9211 2606

People with Disability Australia Inc.

National peak not-for-profit organisation advocating for disability rights.

02 9370 3100 or 1800 422 015 (toll free) TTY: 02 9318 2138 or 1800 422 016 (toll free) 02 9318 1372

Physical Disability Council of NSW

Peak NSW organisation representing people with life-long physical disability.

02 9552 1606 02 9552 4644

Spinal Cord Injuries Association

Provides support and advocacy for people with spinal injuries to access accommodation and care, employment opportunities, information services, peer support, and respite and transition programs.

02 9661 8855 02 9661 9598

Contacts for visitors

If you are visiting Sydney and need more information about accessibility, use the following contacts.

The Explore section of this site has an overview of accessible transport in Sydney.

Accessible Sydney

Developed by the Association for Children with a Disability NSW, the Accessible Sydney app provides information about the availability and location of accessible venues and facilities in the local area.

Powerhouse Museum

Details about the museum’s accessible services.

02 9217 0111

The Royal Botanic Garden Sydney

Provides access information to the gardens in the city centre near the Domain.

02 9231 8111 or 02 9231 8125 (on weekends) 02 9231 8054

Sydney Aquarium

Information about accessible services at the aquarium.

02 8251 7800

Sydney Opera House

The Sydney Opera House’s website contains lots of information about its accessible services.

02 9250 7111

Sydney Tower

More information about the landmark’s accessible services.

02 9333 9222

Sydney Town Hall

Contains details about the venue’s accessible services.

02 9265 9189

Sydney Visitors Centre – Darling Harbour

Provides visitor information for Darling Harbour, with accessibility details.

02 9240 8788 or 1800 067 676 (toll free)

Sydney Visitors Centre – The Rocks

Provides visitor information for The Rocks, with accessibility details.

02 9240 8788 or 1800 067 676 (toll free)

Last updated: Thursday, 1 October 2015