The City's response to reports about public complaints

16 December 2011

The public made just 44 complaints about the City of Sydney between July 2010 to June 2011 – which works out at just 2.4 complaints for every 10,000 residents.
There are officially 177,920 residents in the City of Sydney, and we look after the needs of more than one million residents, workers, visitors and tourists every day.

Despite being much larger than other councils, complaints made against the City of Sydney were on a par with some of its smaller peers.

Half the complaints the City received related to parking spots and fines. This is due to the fact that there is a limited number of parking spaces in the heart of our City.

Our rangers act on motorists who flout parking rules to ensure that people have a fair chance of finding a parking spot. This is what the community and local businesses have asked us to do.

On its website, the Division of Local Government (DLG) makes clear that complaints are not “necessarily an effective indicator of the seriousness of the matters raised.”

The DLG also acknowledges that councils can be the subject of campaigns about a single issue that has caused community reaction.

Forty of the complaints made about the City were resolved by the DLG without any further action taken.

The City takes complaints from members of the public very seriously. If a complaint is found to be valid, we take all steps necessary to ensure that it doesn't happen again.


Last updated: Friday, 10 January 2014