Access to information

Access to information

Online services

You can request access to City records.

Request information

Helping you access information you need

On this page you can learn about the different ways to access information about the City of Sydney.

You can ask for access to City records from when Council was established in 1842 through to current records.

We provide access via digital copy or by viewing in the Town Hall House viewing room. 

Development applications

To access information about development applications including applications, planners reports, consents and plans from 2004 onwards, first use the DA search facility.

Requesting City records

For information that is not readily available you can submit an informal request. Examples of this information include:

  • development applications: applications, planners reports, consents and plans. For DAs from 2004 onwards, first use the DA search facility.
  • building related certificates
  • photographs
  • plans of management
  • local history material.

When submitting your request, it is important to provide an accurate description of the required information. There is no application fee for informal requests for information, however copying charges may apply and will be charged when the request is completed.

We aim to respond to requests within 10 working days. However, response times will vary depending on the current levels of demand on our services and the type of information being requested. You can submit an online request or in person at one of our customer service centres.

Formal access application for release of information

If you can't access your required information through the above methods, a formal access application under the Government Information (Public Access) Act (GIPA) may be necessary. Examples include:

  • large volumes of information that involve extensive search
  • information that involves details of third parties who must be consulted.

A standard application fee of $30 applies. The City may impose a processing charge of $30 per hour for dealing with your application. You can submit an online request or in person at one of our customer service centres.

Your review rights 

If you want to request a review of a decision about a formal access application under the GIPA Act you can make an internal review application. This incurs a $40 review fee.

Following the internal review application you may appeal to the Information and Privacy Commissioner and the NSW Civil and Administrative Tribunal (NCAT).

Open access information

Under the GIPA Act certain information, known as open access information, must be disclosed by us unless it is not in the public interest to do so. This website is a central reference point you can use to search for what you need.

Proactive release  

Under the GIPA Act we proactively release information with a commitment to providing as much information as possible, for free or at the lowest possible cost. It is also our intent to make information easily accessible to the public.

You can find information on our website or by contacting our Customer Service Centre on 02 9265 9333.

Obtaining property owner information

We only release property owner details if they are a business or corporation. In compliance with privacy laws, we do not release individual ownership details. You can apply for individual property ownership information from NSW Land Registry Services

Agency Information Guide

You can view our Agency Information Guide here.


Customer Service Centre
02 9265 9333


Information and Privacy Commission Government Information (Public Access) Act

Last updated: Monday, 23 April 2018