Fines and enquiries

Fines and enquiries

Paying fines

The State Debt Recovery Office (SDRO) is responsible for the receipt and processing of fines, and administering the fine enforcement system for the collection of unpaid fines.

If you have received a fine, you can pay your fine online or view your options at the State Debt Recovery Office website.

State Debt Recovery Office

PO BOX 786
Strawberry Hills NSW 2012
1300 138 118www.sdro.nsw.gov.au

Testing meters

Each parking meter in the City of Sydney is inspected, tested and maintained daily by technicians.

An automatic monitoring system alerts technicians when a fault occurs and the meter is fixed within 2 hours.

If you do encounter a problem and would like further information about what you should do, call the number on the parking meter itself at the time you encounter the problem.

If you are contacting one of the parking meter call centres, a staff member will log your call, give you a reference number and send a technician to inspect the meter. The technician will record your reference number when the problem is resolved.

Please note the reference number does not automatically waive a fine if you receive an infringement notice.

You can view parking meter call centre details here.

All fines (infringements) are administered by the State Debt Recovery Office not the City's rangers.

Contesting fines

Parking meter related infringement enquiries only

To contest an infringement you have received relating to a faulty parking meter please write to:

The State Debt Recovery OfficePO BOX 786
Strawberry Hills NSW 2012

To help with the investigation of your case be sure to include the following details in your letter:

  • clear copy of the fine (marked 'Penalty Infringement Notice' at the top)
  • identification number displayed on the meter
  • date and time you attempted to use the meter
  • brief description of the problem you encountered
  • reference number supplied by the parking meter customer service centre (if available).

Feedback and enquiries

If you have any other enquiries or feedback relating to parking meters only you can contact City of Sydney Council on:

Parking Services
City of Sydney Council
GPO Box 1591
Sydney NSW 2001
Tel: 02 9265 9333

Please include your name, address and a contact phone number so we can respond to your enquiry as soon as possible.

Last updated: Wednesday, 29 August 2012