If your microchipped pet is missing contact the City within 72 hours to report it as missing on the NSW Companion Animals Register. Phone us on 02 9265 9333.
If your missing pet is picked up by one of our rangers we will make every effort to reunite you with your pet. If your pet is microchipped and registered, or wearing a collar and identification tag, we will contact you promptly so you can reclaim your pet straight away.
If we can't identify the animal or contact you, we'll take your pet to the Sutherland Shire Animal Shelter (the pound). If the animal is microchipped and registered, staff at the shelter will continue trying to contact you – firstly by phone and then by registered letter. You can contact the shelter on 02 9710 0401.
If the animal is microchipped and registered but you can't be contacted due to your details being out-of-date or you don't respond, your pet will be made available for adoption after 14 days.
If your missing pet is not microchipped or registered it will only be held for 7 days at the Sutherland Shire Animal Shelter before it is put up for adoption. You can contact the shelter on 02 9710 0401.
You should also contact other local shelters and vets to see if anyone has handed in your pet.
Found animals: Dogs
If you find a dog that is wearing a collar and ID tag, first try to contact the owner. If the dog has no tag, or if you cannot contact the owner, take the dog to a vet to it can be scanned for a microchip. Otherwise, contact the City.
If the dog is microchipped, the information on the microchip will help the City to contact the owner and return the dog to them.
If the dog has no microchip or registration, or if the owner cannot be contacted, the dog will be impounded, which means a ranger will come and take the dog to the Sutherland Shire Animal Shelter (the pound).
Found animals: Cats
As cats are allowed to roam free, it isn't possible to be sure whether they are lost or a stray. If a stray cat has been around your place for a while and you are concerned about it or you want to adopt the animal, check if the cat has a microchip by taking it to the vet or contact the City.
It's important to be aware of the laws that determine when you are legally allowed to remove or seize a cat.
The vet or a City ranger will advise you about the cat's ownership, and then the process outlined above for dogs will apply. If relevant, you can discuss adopting the cat with the ranger or the pound.
Vets may accept a stray animal and will then contact the City to impound the animal. Vets are not obliged to accept an animal unless it is injured. Alternatively, the vet may advise you to call a City ranger or take the animal to the pound yourself.
Impounded dogs and cats are kept at the shelter for 14 days if they are microchipped and 7 days if they are not. This gives owners a chance to come forward. If the animal is not claimed within these time periods it is then made available for adoption.
Last updated: Tuesday, 15 July 2014