If your cat or dog goes missing and is picked up by a City of Sydney Ranger, every effort will be made to reunite you with your pet. Animals that are microchipped and registered or wearing a collar and identification tag can be reclaimed as soon as we contact you.
If we can't identify the animal or contact you, we’ll take your pet to the Sutherland Shire Animal Shelter. Staff at the shelter will continue to try to contact the owner — firstly by phone and then by registered letter — if the animal is microchipped and registered. Animals that aren't microchipped or registered will only be held for 7 days before they are put up for adoption.
If the animal is microchipped and registered but we can’t contact you because your details are out-of-date or you don’t respond to us, your pet will be made available for adoption after 14 days.
If your microchipped pet is missing, contact the City on 02 9265 9333 within 72 hours to have it reported as missing on the NSW Companion Animals Registry.
If your missing pet is not microchipped, contact the Sutherland Shire Animal Shelter on 02 9710 0401 as well as all other local shelters and vets to see if anyone has handed them in.
If you find a dog that is wearing a collar and ID tag, first try to contact the owner. If the dog has a collar but no tag, or neither a collar or tag, take the animal to a vet (or call the City of Sydney on 02 9265 9333) so it can be scanned for a microchip. If the owner can't be contacted or the animal isn't microchipped and registered, the dog will be impounded.
If you find a dog or cat that is just wearing a collar and ID tag, or seems friendly like it has an owner, take it to a vet to be scanned for a microchip. If the owner can't be contacted or the animal isn't microchipped and registered, the vet will either ask you to return the animal to where it was found or hold the cat and contact the City to impound it.
As cats are allowed to roam free, it can be impossible to know whether they are lost or stray and it’s important to be aware of the laws surrounding when you are legally allowed to remove or seize a cat. If the cat you've found has been around your place for a while and you want to 'adopt' the animal, it is best to follow the process of checking for a microchip just in case it does have an owner.
Impounded dogs and cats are kept at the shelter for 14 days if they are microchipped, and 7 days if they are not. This gives owners a chance to come forward. If the animals are not claimed within these times they are then available for adoption.
Last updated: Tuesday, 21 May 2013