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Complaints

Complaints

Complaints about dogs

If dogs in your neighbourhood are behaving badly – for example, barking all the time, damaging gardens or chasing people, other animals, cars, motorcycles and bicycles – these are the steps to take.

  1. Talk to the dog’s owner; he or she may not even be aware of the problem.
  2. If you can’t agree on a solution to the problem, contact the City of Sydney on 02 9265 9333 to lodge a complaint.
  3. A City Ranger will follow up on your complaint within 24 hours where possible.
  4. Should the problem continue, the ranger can issue a Nuisance Order to the dog’s owner, who may be fined between $275 and $880.

Other problems

We encourage you to report dog attacks and other problems, such as owners not following the rules. Rangers and other staff regularly visit local parks, including designated off-leash areas, to make sure pets and people are doing the right thing. If you experience a problem in the City contact us on 02 9265 9333. We can't always get a ranger to an incident before the dog and owner leave, but we will investigate if we can and/or take appropriate action.

Other animals

To make a complaint about any other domestic animal, contact the City on 02 9265 9333.

Complaints about cats

Under NSW law, cats are allowed to roam free. This makes it difficult for the City and other councils to pick up stray cats, because they could actually be someone's pet.

Rangers can only seize a cat that is in an area where they are prohibited – such as a wildlife protection area, commercial kitchen, restaurant or café. Rangers can also seize cats that have injured a person or another domestic animal. To notify us about a cat in a prohibited area or report an attack, contact the City on 02 9265 9333.

If stray cats are a problem in your area, discourage them from staying around. Cats will only stay in a spot where there is food and shelter. Make sure they can't get hold of any food or scraps by feeding pets inside and keeping your garbage bin closed.

We do hire out cat traps so residents can catch problem animals. However traps are only available in specific circumstances. Trapping cats and kittens causes the animal distress and often injures them as they try to escape.

To discuss traps and other options for managing stray and feral cats, call us on 02 9265 9333. You can also visit the Division of Local Government (DLG ) website for information on the Companion Animals Taskforce, which is  dealing with legislative problems relating to dangerous dogs and stray cats.

DLG – Companion Animals Taskforce

Last updated: Thursday, 30 August 2012