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Noise

Addressing noise disturbances

Sydney is a global city and some of our residents do experience higher levels of noise than they would encounter living in a suburban or country street.

There are of course laws around noise pollution and the City of Sydney has policies and procedures in place to help you deal with any particular issues that are cause for concern.

This section provides advice and the steps you can take to reduce noise from:

  • barking dogs
  • regular music and parties
  • construction and building work
  • garbage and bottle collections
  • licensed/commercial premises
  • motor vehicles
  • air-conditioners.

Exhaust fans and air-conditioners can also cause intrusive noise and are not allowed to be used in residential premises if they can be heard within a neighbour's living areas between 10pm to 7am on weekdays and 10pm to 8am on weekends and public holidays.

If you are thinking of moving into the inner city, consider doing some research and getting advice on the level of noise you should expect before you take the plunge.

Complaints about your neighbours

Before taking formal steps to complain about noise you should attempt to contact your neighbour to discuss the problem and try to work out an appropriate solution. Be tactful when bringing the complaint to their notice as they might not realise there is a problem or they may be sensitive about issues such as crying babies.

If you're still unable to resolve the matter, contact the City of Sydney's 24-hour customer service line on 02 9265 9333. You’ll be asked a few details like the address of the offending property, and a summary of the action you have taken so far. These details will help us deal with your complaint.

Noise complaints made after hours are referred to City rangers who aim to follow them up as soon as possible. If the situation is complex and difficult to fix, rangers will refer the complaint on for a more thorough investigation.

Links

NSW Office of Environment and Heritage also has a range of resources available for dealing with noise, whether your complaint relates to your neighbours, alarms or motor vehicles.

Dealing with noise Managing noise from intruder alarms

Last updated: Friday, 24 May 2013