Business trading beyond the lockdowns
As we welcome people back to the city, noise levels across our area will increase. We’re here to help businesses welcome everyone back safely while supporting economic recovery.
As our city reawakens, let’s all work together
The pandemic and extended lockdown has greatly impacted Sydney, resulting in the city losing its hustle and bustle.
As we welcome back locals, workers and visitors, this hustle and bustle will start to return.
While we’re excited for the city to come to life once again, we also understand this may be a challenging time for some residents. Noise from nearby venues, particularly in areas where patrons will now be permitted to dine and drink outside, will increase.
We ask our residents for patience and to support local businesses to slowly recover so our city can thrive once again.
Maintaining harmonious and vibrant neighbourhoods
We all want to live and work in harmonious and vibrant neighbourhoods. Help reduce night-time impacts on your neighbours by connecting early, getting to know each other and working together to manage night-time sound.
We recommend you:
- follow the Night Time Industries Association’s handy tips to engage neighbours early
- if you and a neighbour cannot resolve an issue together, we can help to mediate – find out about our approach to managing noise complaints and the temporary measures in place to make doing business easier and safer after lockdown
- download the Night Time Industries Association’s Let’s Hear It! campaign posters, stickers, mailers and digital assets to help communicate with your patrons and neighbours
Changes to help flexible trading
If you run a cafe, restaurant, bar or pub in the City of Sydney local area there are a number of planning regulation changes now in place to make doing business easier and safer after lockdown.
- free outdoor dining permits until 30 June 2023
- approved outdoor dining areas must have food service available
- approved outdoor dining areas may have patrons seated or standing at cocktails tables to consume food or drink
- outdoor dining furniture must be stored inside premises overnight. Venues with later internal trading hours can stack and secure outdoor furniture in their allocated space until closing.
- businesses in the city centre can apply to host live entertainment in their outdoor dining areas
- theatres, music venues and galleries can apply to use footpath space and other public land as foyer space
- more flexible hours for retail deliveries and waste collection
- health orders that encourage more open windows to help ventilation
These NSW Government and City of Sydney changes may contribute to increased noise levels across our city. The resources below aim to help businesses foster better understanding and tolerance with residential neighbours.
Our approach to managing noise complaints
We will continue to take a risk-based approach to compliance, assessing any issues against the health, safety and welfare of the community.
To aid economic recovery, current NSW regulations allow for some exemptions from development consent requirements. The table below summarises these exemptions.
We encourage businesses to proactively engage with your neighbours to establish ongoing dialogue to enable quick action to resolve any complaints when they occur.
Where possible, we will work with venues to try and resolve noise or other problems without taking regulatory action. Employees from our cultural, planning and health and building teams are available to meet with venue operators to work through issues raised in complaints and negotiate solutions.
If the same noise complaint is reported repeatedly by the same person, and our authorised employees assess that a specific noise is not deemed to be offensive under the law, we will not take further action.
Note, we do not threaten venues with closure in relation to noise complaints – under the NSW Protection of the Environment Operations Act, potential options include verbal or written warnings, prevention notices, noise abatement directions, penalty infringement notices, orders or court attendance notices.
Questions and answers
Covid-19 response measures
Complaints might include businesses operating without the required approval, not complying with conditions of approval or where activities associated with business operations cause health, safety or amenity issues.
The activity listed below is permitted with the appropriate permits and planning approval.
|Potential noise source||Temporary changes|
|Footpath dining/outdoor entertainment||Extended issue of City of Sydney’s outdoor dining and entertainment permits (Central Sydney only) trial for restaurants, bars and clubs to extend operating capacity|
|Retail trading hours||Extended hours, as part of changes to planning regulations|
|Takeaway facility operations||More flexible conditions including food and drink takeaway, food truck operations and dark kitchens|
|Retail deliveries and waste collection||Extended hours, as part of changes to planning regulations|
|Vehicle sanitation stations||Allow for temporary stations to be built to provide professional cleaning for taxis, ride share and community transport vehicles|