Assertive Outreach Service

Established in 2010, Way2Home is a service that helps people experiencing homelessness move into long-term housing and re-engage with the community. It is operated by Neami, a non-government organisation, and funded by the City of Sydney and Housing NSW. Part of the program includes health care, provided by St Vincent’s Hospital in partnership with Neami and funded by the federal government.

Way2Home is made up of 2 teams:

The assertive outreach team that includes community rehabilitation and support workers as well as peer support workers who have experienced homelessness. The outreach team offers support from the first point of contact on the streets right through to independent living. The client determines the conditions and goals of the support provided.

The homeless health outreach team includes specialists in mental health, drug and alcohol issues and medical care with links to a range of other health workers. The health team works closely with the assertive outreach group.

Way2Home takes a Housing First approach.

Housing First

Housing First is based on the philosophy that people should be able to enter long-term housing without first having to meet pre-requisites such as sobriety or treatment compliance. Housing is provided first and then support services required to help a person recover and thrive are negotiated with the client and provided to them in their housing.

The Housing First model is based on a model  established by Dr Sam Tsemberis, CEO and founder of Pathways to Housing, New York. This approach has been widely adopted across the world and extensively evaluated in peer reviewed academic articles. Housing First has an impressive record of success in assisting people with very complex needs to sustain their housing. 


Assertive Outreach Team
1800 505 501

Last updated: Monday, 29 December 2014