Links and contacts

Links and contacts

Who to contact

This page lists contact details and websites of relevant organisations working to make Sydney, the state of NSW and the nation accessible to people of all abilities.

Scroll down to see contacts for visitors to Sydney.

State Government bodies

NSW National Disability Insurance Scheme

For information about eligibility and accessing the NDIS.

1800 800 110

Transport for NSW: People with Disabilities

Information about concession ticket types, eligibilities and how to apply.

131 500

Taxi transport subsidy scheme

If you are eligible, the subsidy covers 50% of the total taxi fare with a maximum of $60 per journey.

131 500

Federal Government bodies

Australian Human Rights Commission

Protect and promote disability rights, investigate and conciliate discrimination complaints.

02 9284 9600 / TTY: 1800 620 241 (toll free)

National Disability Insurance Agency

Information about eligibility and services for people with a significant and permanent disability, their families and carers under the National Disability Insurance Scheme.

1800 800 110

Independent organisations and peak bodies

Access Sydney Community Transport

Not-for-profit community organisation providing accessible and affordable transport services to the frail aged, people with disabilities and their carers.

02 8241 800002 9282 9089


Information on accessible services for people who are deaf, hard of hearing and /or have a speech impairment, including mainstream communication options and 24-hour National Relay Service.

TTY: 133 677Speak and listen: 1300 555 727SMS relay number: 0423 677 767

Association of Consultants in Access Australia Inc

The peak national body for access consultancy and advancing equality of built environment accessibility or people with a disability. 

03 5221 282003 5221 2820

Council for Intellectual Disability

Provides policy advice, advocacy and campaigning, community education and information programs on the rights and interests of people with intellectual disabilities.

1800 424 065(toll free) 

Creativity Inc

Not-for-profit organisation providing support to people with disabilities and their families.

02 9311 9200

Deaf Society of NSW

Provides specialist services for deaf, deafblind and hard of hearing people and their families.

Freecall 1800 893 85502 8833 3600 / TTY 02 8833 369102 8833 3699 Suite 401, Level 4
69 Phillip Street
Parramatta NSW 2150

Disability Services Australia

Provides employment and community support services for people with disability.

1300 372 121

Guide Dogs NSW/ACT

Provides training for people who are vision impaired to gain mobility and independence by using canes and guide dogs to get around safely.

02 9412 930002 9412 9388

Information on Disability, Education & Awareness Services (IDEAS)

Support people with disability, their families, carers and other supporters to self-advocate and make informed decisions.

1800 029 904 (toll free) / Text: 0458 296 602

National Disability Services

The national peak body for non-government disability services.

02 9256 311102 9256 3123

NDIS Quality and Safeguards Commission

An independent agency to improve the quality and safety of NDIS supports and services

1800 035 544

People with Disability Australia

National disability rights, advocacy and representative organisation.

02 9370 3100 or 1800 422 015 (toll free) TTY: 02 9318 2138 or 1800 422 016 (toll free)02 9318 1372

Physical Disability Council of NSW

Peak NSW organisation representing people with physical disability.

02 9552 16061800 688 831(toll free)

Spinal Cord Injuries Australia

Supports people living with spinal cord injury and other neurological conditions.

1800 819 775

Contacts for visitors

If you are visiting Sydney and need more information about accessibility, use the following contacts.

The Explore section of this site has an overview of accessible transport in Sydney.

Powerhouse Museum

Details about the museum’s accessible services.

02 9217 0111

The Royal Botanic Garden Sydney

Provides access information to the gardens in the city centre near the Domain.

02 9231 811102 9231 8054

Sydney Aquarium

Information about accessible services at the aquarium. 

Sydney Opera House

The Sydney Opera House website contains lots of information about its accessible services.

02 9250 7111

Sydney Tower Eye

More information about the landmark’s accessible services.

Sydney Town Hall

Contains details about the venue’s accessible services.

02 9265 9282

Sydney Visitors Centre – Darling Harbour

Provides visitor information for Darling Harbour, with accessibility details.

02 9240 8500

Sydney Visitors Centre – The Rocks

Provides visitor information for The Rocks, with accessibility details.

02 9240 8500

Last updated: Tuesday, 3 September 2019