Emergency services

Emergency services

Emergency NSW

Keep up-to-date with social media messages from emergency services:

Alert NSW

If you need help after a storm phone the State Emergency Service on 132 500

Emergency contacts

Do not dial 000 (triple zero) for general advice or information. Only call 000 (triple zero) during a life-threatening emergency requiring ambulance, fire and rescue or police help.

For non-emergency situations call the Police Assistance Line on 131 444 or your nearest ambulance, fire or police station, which can be found in the local White Pages telephone directory.

Alert NSW brings together social media messages from emergency services in one place.

Find out more about emergency services in NSW:

Ambulance Service of NSW Fire and Rescue NSW NSW Police Force

NSW State Emergency Service

The NSW State Emergency Service is a volunteer emergency and rescue service dedicated to building safe and resilient communities. Its main role is to lead the community response during a flood, storm or tsunami emergency across NSW.

The SES helps the community to prepare for, respond to and recover from floods, storms or tsunamis. The service also:

  • evacuates people from flood affected properties and rescues people who are trapped or injured
  • coordinates the supply of essential items to isolated people during prolonged flooding
  • clears and secures damaged property and major roads from fallen trees and other storm damage.
  • helps other emergency services when requested.

For help from the SES:
132 500

City rangers

Our rangers have extensive knowledge of the city's streets, landmarks, places to go and how to get around in the city.

City rangers are on call 24 hours a day and respond to a variety of community enquiries about noise, animals, littering and parks. They also undertake regular patrols, investigations, education and law enforcement, such as Australian Road Rules, Roads Act, Local Government Act, Protection of the Environment Operations Act and Companion Animals Act.

City of Sydney:
02 9265 9333

Emergency apps

All of these apps are free to download to your device.

Emergency +

Emergency + uses the GPS on your device to relay your location when you contact emergency services. It also includes SES and Police Assistance Line numbers.

Australian Red Cross First Aid

The official Australian Red Cross First Aid app gives you instant access to first aid information to help you handle most common emergencies. Interactive and simple step-by-step advice.

SES StormSafe

StormSafe helps you become better prepared for storms. It includes local storm information, history and events, as well as what you should do just before, during and after a storm.

SES FloodSafe

FloodSafe helps you become better prepared for floods. It includes local flood information, history and events, as well as what you should do just before, during and after a flood.

Emergency AUS

Emergency AUS provides real time information on a range of emergency incidents and the event's current status.  


Toll free emergency hotline

When a major emergency or incident takes place, emergency services will broadcast a 1800 emergency hotline number to call for information.


Emergency New South Wales secureNSW

Last updated: Monday, 10 October 2016