Draft mobile voluntary services policy and guidelines

Draft mobile voluntary services policy and guidelines

Under review

Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.

We invite your feedback on our new draft mobile voluntary services policy and guidelines.

Mobile voluntary services operate across the City of Sydney area providing food, showers and other services to vulnerable communities. We recognise and value the contribution made by mobile voluntary services in supporting people experiencing homelessness, food insecurity and disadvantage in the city.

The draft policy and guidelines provide a framework for mobile voluntary services to operate across the city. They will apply to all new and existing services to ensure their operations are safe, meet the needs of service users and minimise impacts on local residents and businesses.

The purpose of the policy is to:

  • describe the ways we work with and advise mobile voluntary services
  • outline the law relevant to operating mobile voluntary services in public places
  • detail service delivery principles that we expect mobile voluntary services to follow when delivering services in public places.

The draft guidelines provide mobile voluntary services with information about their legal obligations and best practice approaches to meet the needs of the people they aim to support. The guidelines cover:

  • service delivery targeted to need
  • specialist support and safety
  • safe and nutritious food
  • responsible use of public places.

We developed the draft policy and guidelines with NSW Government agencies and local homelessness service providers. They're also informed by our mobile voluntary services study conducted in 2019.

A program of education and engagement will support the introduction of the draft policy and guidelines.

How you can give feedback

You can view the draft documents and give your feedback by completing an online feedback form.

Online form

Consultation closes at 5pm on Monday 18 May 2020.

You can also give your feedback by post to: Strategic Engagement Team – Mobile Voluntary Services Policy and Guidelines, City of Sydney, Town Hall House, Level 7, 456 Kent Street, Sydney NSW 2000.

Other ways to give your feedback

We want to make sure everybody has the opportunity to provide ideas and feedback.

If you prefer to talk to us in person, please contact the City of Sydney officer listed in contacts.

If you are Deaf or have a hearing or speech impairment you can contact us through the National Relay Service. You will need to provide our phone number 02 9265 9333.

If you need an interpreter you can contact us through the Translating and Interpreting Service  on 131 450. You will need to provide our phone number 02 9265 9333.

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Key dates

Public consultation period
20 April to 18 May 2020


Nelson Tilbrook
Senior Social Programs Officer
02 9265 9333


Online form

Last updated: Monday, 18 May 2020