Book a pick-up

Book a pick-up

Booking a batch of stuff

If you have a mix of items like furniture and whitegoods, save time by using this form.

Book a batch pick-up online
Zero Waste

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Did you know that chucking out your unwanted items on the street is illegal? You could be fined $500 for it (up to $2,200 in some cases). Stuff left out can also get in the way and mess up the look of your street.

There are better ways to get rid of your junk, like donating or reselling. You can also use our free weekly pick-up service.

How it works

We pick up furniture, mattresses, and whitegoods for City of Sydney local residents.

Your items need to be separated into these categories when you put them out because they go to different waste facilities.

Collections happen every Wednesday and bookings are essential. You just need to book by 2pm Tuesday, the day before.

Before you book

Itching to get started? Hold your horses! Before you push the button to book, watch this short video on how to use our service.


If you live in an apartment, check with your building manager or caretaker as they can help to manage bookings for your whole block.

You can book online or call us on 02 9265 9333

Mattress bookings

An old mattress

We recycle mattresses. Really, we do. The sad and humble used mattress is the most commonly ‘dumped’ item on city streets. They contain steel, wood and foam and we make sure they are saved from ending up in landfill.

Book a mattress pick-up  

We pick up

  • Mattresses in any size and condition
  • Mattresses of any type such as foam, latex and futon
  • Bed base ensembles (these are fabric-covered bed bases)

We don't pick up

  • Wooden or metal bedheads, frames or slats – we can pick these up but please book them under furniture or metal items. This is because they go to different facilities

What can they become?

Mattresses get recycled and it’s surprising what can be recovered from them. Steel springs become scrap metal, the foam can become carpet underlay, and the fabric and felt pads can be recycled into boxing bags!

Bulky items or furniture bookings

Couch and bundled organics

The best thing you can do is consider donating or selling your furniture, if it’s in good knick. Otherwise, our service picks up most furniture items.

Items do not get recycled as most of it is in poor condition.

Book a bulky items or furniture pick-up  

We pick up

  • Furniture - tables, chairs, sofas/lounges, wardrobes, bookshelves
  • Mats and small rugs (small ones or cut into 1m lengths) - no carpet, please
  • Bundled and tied garden waste that can't fit into a bin
  • Appliances - vacuum cleaners and kitchen appliances
  • Wooden barbecues (Barbecues with both wooden and metal parts)

We don't pick up

  • Bags of rubbish
  • Building, renovation or demolition material – carpet, bricks, rubble, dirt, piping, roofing panels, doors, plasterboard, tiles, girders, timber, fencing
  • Hazardous materials – paints, chemicals, flammable liquids, poisons
  • Motor oil or cooking oil
  • Fluorescent lights
  • Tree stumps or branches thicker than 10cm (our trucks can’t handle it)
Drop off your e-waste. Electronic waste such as televisions and computers are recycled through the City's regular e-waste drop-off days

Metal items or whitegoods bookings

An old washing machine and fridge.

Whitegoods and metal parts get recycled, but what’s better than recycling? Repairing or reselling.

Visit the Bower’s Reuse Referral site for more on what you can do with unwanted household items.

Book a metal items or whitegoods pick-up  

We pick up

  • Fridges, washing machines, dryers, dishwashers and ovens
  • Heaters and hot water systems
  • Lawnmowers (empty of fuel)
  • Metal barbecues – barbecues made from metal only (we pick up barbecues with wooden parts but please book them under furniture. This is because they go to different facilities)
  • Gym equipment – bikes, trampolines, weight benches and treadmills
  • Steel ladders
  • Ironing boards

We don't pick up

  • Any sort of car parts – no motor oil, batteries and tyres either
  • Gas bottles
  • Building materials – no roofing panels, metal doors/frames, girders
  • Hazardous materials – paints, chemicals, flammable liquids, poisons

Preparing for the pick-up

It’s important to follow the rules. It keeps our workers and your neighbours safe. We can’t pick up items that are not properly prepped.

  • Separate your whitegoods and metal items from your furniture as they are picked up by different trucks.
  • Use tape to seal fridge/oven doors (to protect children).
  • Wrap and label sharp or dangerous items like mirrors and glass.
  • Cut large rugs into 1m lengths, roll and tie them with string or tape. Otherwise, they can jam our compactors.
  • Put small items into boxes, loose materials won’t be collected.
  • Keep your pick-up to 1 cubic metre per booking (about a box trailer load).
  • Make sure all items (except whitegoods) are less than 1.5m or 100kg.

Once you’ve prepared your items, put them out in the street the night before. Choose a place on the street that doesn’t block the footpath or get in the way of vehicles and bicycles (we can’t pick up from private property).

Truck illustration


Have you seen our 3D street art around town?

We have created it to highlight the impact of junk left out in public places.

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Last updated: Tuesday, 24 November 2015