Lockbox removal program
Lockboxes are not permitted on public infrastructure
We’ll begin removing lockboxes attached to our assets from 1 April 2027.
Lockboxes must not be attached to City of Sydney assets such as poles, signs, fences, trees, tree guards and bike racks.
These assets are provided for community use and must remain safe, accessible and free from obstructions.
If you own or manage a lockbox attached to infrastructure we own, you need to remove it and arrange an alternative way to provide access.
Why lockboxes are removed
City of Sydney assets must remain safe, accessible and available for its intended purpose.
Lockboxes attached to our assets can:
- create trip hazards and obstruct pedestrian access
- interfere with maintenance and repair work
- damage trees, fences and other public assets
- add clutter to streets and public spaces
- create security risks, including unauthorised access and codesharing.
Where lockboxes are not permitted
If you own or manage a lockbox, don’t attach it to:
- poles and street signs
- fences and railings
- trees and tree guards
- bike racks and bicycle stands
- other public infrastructure and community assets.
Access options for accommodation providers, businesses and residents
If you use a lockbox to provide access to a property, consider alternatives such as:
- installing a lockbox on private property, with the property owner’s permission
- using a keypad, smart lock or other digital access system
- arranging an in-person key handover
- using a concierge or professional key management service
- storing keys securely inside a private building.
How the removal program works
Lockboxes found on City of Sydney assets may be removed without notice.
Priority may be given to removing lockboxes that:
- create a safety risk
- obstruct access
- interfere with maintenance and repairs
- affect high-use or sensitive infrastructure.
Owners will not receive individual notification before a lockbox is removed.
What happens to removed lockboxes
Where practical, removed lockboxes will be recorded and stored for up to 28 days.
If you believe your lockbox has been removed, contact us within 28 days to arrange collection.
To help confirm ownership you may be asked to provide:
- the lockbox location
- the brand or colour
- identifying features
- a photograph
- key or combination details.
Unclaimed lockboxes may be disposed of after 28 days.
Damage and liability
Removing a lockbox may require force, particularly if it has been chained, padlocked or otherwise attached to our assets.
While reasonable care will be taken during removal, damage to the lockbox may occur.
We’re not responsible for loss of, or damage to, lockboxes resulting from their removal, storage or disposal.
Contact us
To report a lockbox, ask a question or enquire about a removed lockbox:
When reporting a lockbox, include:
- the location
- a description of the lockbox
- a photograph, if possible.
Do not attempt to remove a lockbox that does not belong to you.