Your privacy online

The City of Sydney takes great care with your personal privacy.

We safeguard your personal information in line with the Privacy and Personal Information Protection Act 1998 and our privacy management plan.

Why we collect your information

We ask for your personal details to help with processing transactions, applications and enquiries such as rates, permits, events and facility bookings.

Your details can also help us provide updates or other information related to our services.

Supplying your details is voluntary. Without this information, some services may not be available.

How we use your information

Your personal information is used only for the purpose it was collected, to update our records or inform you of relevant information.

Information may be shared with other teams in our organisation and approved service providers to help meet your needs efficiently.

Privacy and online interactions

We collect limited data when you visit our websites.

Browser information: Your browser provides your IP address, browser type and operating system to connect to our website.

Navigation data: We collect information about pages visited and time spent on them.

User feedback: Voluntary feedback helps us improve our website without affecting your access.

Polls and surveys: See the privacy notice provided for each to learn how your information is managed.

Subscription and requests: Personal details are used only for the specified purpose or lawful functions.

Cookies

Cookies improve your browsing experience by storing your preferences. These are industry-standard and can be disabled in your browser settings.

Online advertising

We use remarketing tools such as cookies and pixels to tailor advertising to your preferences. This data is non-personal and managed by platforms such as Google and Facebook.

You can opt out of interest-based advertising at Your Ad Choicesand select selecting ‘DataXu’, ‘Facebook’, ‘Google’ and ‘Outbrain’. 

Storing data

We store collected data securely for a minimum of one year, typically up to 7 years, for:

• system administration
• customising and improving services
• research and development.

Identified data is disclosed only with your consent or under legal obligations.

Users under 16

If you’re under 16, please obtain parental or guardian consent before sharing personal information.

How your information is stored

Your details are securely stored at:

City of Sydney
456 Kent Street
Sydney NSW 2000

How to access or update your information

Call 02 9265 933 or email [email protected].

For further details, see our privacy management plan.