- Town Hall HouseGadigal CountryLevel 2, 456 Kent StreetSydney 2000
If you have a question or need help with City of Sydney services, here’s how to reach us.
Contact us anytime, any day on 02 9265 9333 or [email protected].
Library & information servicesFind a JP
Report an issueMake a complaint or provide feedback
Council governance & administrationComplaint management procedurePublished 18 November 2021
Bookings are recommended for all face-to-face visits.
To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.
Customer service centresTown Hall House customer service centreSydney
Customer service centresGlebe neighbourhood service centreGlebe
Customer service centresGreen Square neighbourhood service centreZetland
Customer service centresKings Cross neighbourhood service centrePotts Point
If you’re deaf, hard of hearing or have a speech impairment, you can contact us through the National Relay Service. You'll need to provide our phone number, 02 9265 9333.
Free online services are available to translate websites into many other languages.
If your computer or browser is already set to another language, you can translate our web pages by clicking on the translate icon:
To translate web pages, text and documents without changing language settings you can use:
Automatic translation may not be accurate so these tools should be used as a guide only.
The free Translating and Interpreting Service (TIS National) can help you talk to us in your own language.
Call 131 450.
After the recorded English introduction, you’ll need to say the language you need. After you have requested your language, the operator will search for an available interpreter. Please stay on the line even if there is no hold music. If an interpreter in your language is available, the operator will connect you. Ask the interpreter to put your call through to the City of Sydney on 02 9265 9333. The interpreter will stay on the call with you.
If no interpreter is available in your language, the operator will ask you to call back soon.
TIS National provides immediate telephone interpreting services, as well as booked telephone and on-site interpreting.