Contact us

If you have a question or need help with City of Sydney services, here’s how to reach us.

Customer service centres

Bookings are required for all face-to-face visits.

To book a 20-minute appointment, call us on 02 9265 9333 or book your appointment online.

People with disability

If you’re deaf, hard of hearing or have a speech impairment, you can contact us through the National Relay Service. You'll need to provide our phone number, 02 9265 9333.

Translate our website

Free online services are available to translate websites into many other languages.

If your computer or browser is already set to another language, you can translate our web pages by clicking on the translate icon:

To translate web pages, text and documents without changing language settings you can use:

Automatic translation may not be accurate so these tools should be used as a guide only.

Call us using a free interpreting service

The free Translating and Interpreting Service (TIS National) can help you talk to us in your own language.

Call 131 450.

After the recorded English introduction, you’ll need to say the language you need. After you have requested your language, the operator will search for an available interpreter. Please stay on the line even if there is no hold music. If an interpreter in your language is available, the operator will connect you. Ask the interpreter to put your call through to the City of Sydney on 02 9265 9333. The interpreter will stay on the call with you.

If no interpreter is available in your language, the operator will ask you to call back soon.

TIS National provides immediate telephone interpreting services, as well as booked telephone and on-site interpreting.