Report a missed waste collection
Every week we empty around 100,000 bins. Occasionally, bins or booked pick-ups may be missed.
We aim to collect them within 2 business days.
Project Status: When you need to do this
Your bin may be picked up anytime from 6am to 6pm. If we missed your bin and it's after 6pm on your scheduled service day, please let us know.
What you need to do
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Red, yellow and green lid bins
Complete this form to let us know your red lid, yellow lid or green organics bin hasn't been collected.
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Maroon lid bins
If your maroon lid food scraps recycling collection was missed, please fill in the report a local issue form.
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Booked collection
Complete this online form to report a missed booked collection.
After you finish
- We aim to collect them within 2 business days.
- If you've already reported it, please allow 2 business days before contacting us again.
- Thanks for your report – it helps us keep Sydney clean.