Waste & recycling services

Report a missed waste collection

Find out what to do if we didn’t pick up your bin or booked collection.

After your report, missed services will be collected within 2 business days.

Project Status: When you need to do this

Your waste collection services can occur anytime between 6am and 6pm. If we haven’t picked up your waste by 6pm on your scheduled service day, please report it to us. 

What you need to do

  1. Red, yellow and green lid bins

    Complete this online form to report a missed collection for your red lid, yellow lid or green organics bins.

  2. Maroon lid bins

    If your maroon lid food scraps recycling collection was missed, please fill in the report a local issue form.

  3. Booked collection

    Complete this online form to report a missed booked collection.

After you finish

  • Missed services will be collected within 2 business days.
  • If you’ve already reported a missed collection, please allow 2 business days before reporting it again.
  • These requests are serviced Monday to Saturday.
3 City of Sydney bins in a row: green lid bin, yellow lid bin and red lid bin.Waste & recycling servicesFind my bin collection day
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