Report a missed waste collection
Find out what to do if we didn’t pick up your bin or booked collection.
After your report, missed services will be collected within 2 business days.
Project Status: When you need to do this
Your waste collection services can occur anytime between 6am and 6pm. If we haven’t picked up your waste by 6pm on your scheduled service day, please report it to us.
Waste collections are running as scheduled this week
Please continue to put your bins out as normal. If they aren’t collected after 24 hours report a missed collection online or call 02 9265 9333.
What you need to do
Red, yellow and green lid bins
Complete this online form to report a missed collection for your red lid, yellow lid or green organics bins.
Maroon lid bins
If your maroon lid food scraps recycling collection was missed, please fill in the report a local issue form.
Complete this online form to report a missed booked collection.
After you finish
- Missed services will be collected within 2 business days.
- If you’ve already reported a missed collection, please allow 2 business days before reporting it again.
- These requests are serviced Monday to Saturday.