Book a free pick-up for bulky items
We can collect your old furniture, mattresses, whitegoods, e-waste and more.
Project Status: When you need to do this
This service is currently delayed due to impacts of Covid-19
Your items may not be picked up on your scheduled day.
Please leave your items out for collection and we will pick them up as soon as possible.
What you need to do
You’ll be asked what kind of waste you have, as well as what date you’d like us to pick it up.
One scheduled pick-up date is available each week. Download our bulky waste pick-up schedule (PDF, 2.75MB) to find out which day of the week we pick-up in your area.Book a pick-up
Prepare your items for collection
To help us save recyclable items and materials from going to landfill, we need you to separate your items into 3 groups.
If your item has a battery, plug or power cord, book it under group 3: metals, whitegoods and e-waste.
Group 1: Mattresses
- Mattresses in any size and condition, and any type such as foam, latex and futon.
- Bed base ensembles or fabric-covered bed bases.
Group 2: Furniture and bulky household items
Do not book electronic or battery powered items under furniture or bulky waste. If your item has a battery, plug or power cord, book it under the metals, whitegoods and e-waste category.
This includes toys that light up or make sounds, electric bikes and hoverboards.
Groups are collected by different trucks and transported to different processing facilities. If electronic or battery powered items are mixed up with furniture and bulky waste, they may be collected by the wrong truck. This can cause fires in our collection trucks and harm our community.
- Household furniture: tables, chairs, sofas or lounges, wardrobes, bookshelves, desks, drawers, cabinets, wooden bedheads, bedframes, bed slats and cots.
- Mats and rugs: cut large rugs into 1m lengths, roll and tie them with string or tape.
- Wooden barbecues: barbecues with both wooden and metal parts.
- Garden and outdoor furniture.
- Small and loose household goods: toys, strollers, prams, baby seats, suitcases, crockery, pots and pans. Loose items must be in boxes.
- Garden waste: branches, plants, clippings. Branches shouldn’t be more than 1m long or 10cm thick, and loose items must be bundled and securely tied.
- Christmas trees: real and artificial – trunk shouldn’t be wider than 10cm.
Group 3: Whitegoods, metals and e-waste
Put these items in a separate pile, away from furniture and bulky waste to make sure they’re picked up by the right truck.
- Whitegoods and large metal appliances: fridges, washing machines, dryers, dishwashers, ovens, metal heaters and hot water systems.
- Sporting and gym equipment: trampolines, weight benches and treadmills.
- Bikes and electric bikes. Note: the big battery in an electric bike must be removed before placing your item out for collection. We don’t pick up big batteries. Find out where to recycle them.
- Steel ladders.
- Lawnmowers empty of fuel.
- Metal barbecues: barbecues made from metal only. We pick up barbecues with wooden parts, but book and organise them under group 2: furniture and bulky household items. They go to different facilities.
- Metal bedheads and bedframes: made from metal only. Book and organise wooden bedheads, bedframes and bed slats under group 2: furniture and bulky household items, as they go to different facilities.
E-waste – any item with a battery, plug or power cord
Please book a number of small items together.
- Electronics: TVs, computers and laptops, monitors, lamps, stereos, printers, gaming consoles, DVD players and video recorders.
- Small household appliances: vacuum cleaners, toasters, mixers, blenders, kettles, heaters, irons, coffee machines, ironing boards and pedestal fans.
- Electronic or battery powered toys and household goods: toys that light up or make sounds and hoverboards. Note: the big battery in a hoverboard must be removed before placing your item out for collection. We don’t pick up big batteries. Find out where to recycle them.
Put your items out the night before your scheduled pick-up day
Don’t put your items out earlier than this as passers-by may add to the pile or the entire pile may be considered illegal dumping and rejected by our collection crew, potentially resulting in a fine.
- Separate your items into the 3 groups listed above because separate trucks collect and transport them to different processing facilities.
- Tape fridge and oven doors shut to protect children.
- Cut large rugs into 1m lengths, roll and tie them with string or tape. Otherwise, they can jam compactors.
- Keep loose items contained or tied up: put small items in a box. Bundle and tie your garden waste. Loose materials won’t be collected.
- Size matters: if you live in a house, keep your pick-up to 1 cubic metre per booking about a box trailer load. For apartment buildings the limit per booking is 4 cubic metres.
- Delete your data: your data is your responsibility. Make sure all data is permanently wiped from your device such as computer hard drives or external storage units before you place it out for pick-up. The recycling process does not include data wiping, only destruction.
Before you start
Before booking a pick-up, consider other ways to re-use your unwanted items. If your items are still in good and working condition, try to find a new home for them first. This helps reduce waste to landfill and supports community reuse of resources.
Find out more about reuse, repair and rehoming options.
What we don’t pick up
Any of these items placed out won’t be picked up and may result in a fine.
- Food and general waste: bags of rubbish, food scraps, recyclables.
- Building, renovation or demolition material: carpet, carpet off-cuts, bricks, rubble, dirt, pipes, roofing panels, doors, plasterboard, floor or roof tiles, girders, timber, fencing or wooden pallets, bathtubs, kitchen cupboards and kitchen sinks.
- Mirrors and glass items, including furniture with glass tops or panels. You can take these to a SUEZ resource recovery centre or Bingo recycling centre (fees apply).
- Household chemicals: paints, oils, flammable liquids, poisons, pesticides, household and pool cleaners, motor oil or cooking oil, fluorescent lights, gas bottles or fire extinguishers. These can be recycled at a Household Chemical CleanOut collection.
- Heavy or extra-large items: tree stumps, logs, trunks or branches thicker than 10cm (our trucks can’t handle them). Material over 1.5m long or 100kg heavy.
- Car parts, car tyres and car batteries.
- Electric bike and hoverboard batteries. See our battery guide for where to recycle them.
- Commercial waste: including milk or bread crates.