Request to repair or replace a bin

What you need to do

1. Complete our online form

   Let us know the reason for the repair or replacement.

   Make a request

2. Prepare your bins

   • Place your bins at the usual collection point the night before.
   • Please stick a note on bins we need to repair or replace. This helps us easily identify them.

Before you start

We’ll need details about your bin:

• Lid colour
• Bin size (check the rim under the lid)

If you don’t know the size of your missing bin, you’ll be shown it when you make your request.

Submit your request by 2pm on the business day before your next collection to receive service that week. Requests received later will be scheduled for the following week.

Replacement bin costs

You may need to pay to replace a missing red lid (rubbish) bin if you exceed the free limit.

It’s free to replace missing yellow (recycling), green (garden organics) or maroon (food scraps) lid bins.

When you’ll be charged

From 1 July, there’s a limit on how many free replacement red lid bins each property can request per financial year.

Free replacement limits:

• Houses: one free replacement bin
• Apartments or shared services: 2 free replacement bins

These charges will apply from late 2026. If you’ve already used your free replacements, you may need to pay before we can provide another replacement bin.