Town Hall House customer service centre

A customer service agent talks to a person over a desk.
A man talks to a customer service agent at a service counter.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

By appointment only. To book a 20-minute appointment, call us on 02 9265 9333.
  • Monday to Friday

    11am to 3pm

  • Saturday and Sunday



  • Close to transport included

    Buses, light rail and trains travel direct to Sydney Town Hall.

  • Bike racks included

    Druitt Street forecourt and on the Sydney Square side of the building.

  • E-waste recycling bin included

    Drop off batteries, mobiles and light bulbs on the ground floor, near the Kent Street entrance.

  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

What you can do here