Town Hall House customer service centre

A customer service agent talks to a person over a desk.
A man talks to a customer service agent at a service counter.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.

  • Monday to Friday

    9am to 5pm

  • Saturday and Sunday

    Closed

  • Public holidays

    Closed

Features

  • JP services included

    Limit of 10 documents per person. No appointment required.

    • Monday to Friday, 12pm to 2pm

  • Recycling station included

    Drop off batteries, empty medication blister packs, light bulbs and small electronics on level 1 near the Library Express book return at the Kent Street entrance, or on level 2 near the service area.

  • Wifi included

  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

What you can do here

Accessibility

  • Onsite mobility parking not included

  • Mobility parking within 300m not included

  • Level access entrance included

    • Ramp access from Druitt Street.
    • Ramp access or 6 steps from Kent Street.
    • Level access from Sydney Square.

  • Entry door type included

    Automatic:

    • At least 1020mm wide at Druitt and Kent street entrances.
    • 1010mm wide at Sydney Square entrance.