Town Hall House customer service centre

A customer service agent talks to a person over a desk.
A man talks to a customer service agent at a service counter.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.

The JP service isn’t available.

We encourage you to wear a face mask when visiting our centres. Masks are not mandatory.

  • Monday to Friday

    9am to 5pm

  • Saturday and Sunday



  • Close to transport included

    Buses, light rail and trains travel direct to Sydney Town Hall.

  • Bike racks included

    Druitt Street forecourt and on the Sydney Square side of the building.
  • Recycling station included

    Drop off batteries, mobile phones and light bulbs on the ground floor, near the Kent Street entrance.
  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

What you can do here