Town Hall House customer service centre

A customer service agent talks to a person over a desk.
A man talks to a customer service agent at a service counter.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.

  • Monday to Friday

    9am to 5pm

  • Saturday and Sunday


  • Public holidays



  • JP services not included

    The JP service isn’t available.

  • Recycling station included

    Drop off batteries, mobile phones, light bulbs and small electronics on the first floor, near the Kent Street entrance, or on the second floor near the service area.

  • Wifi included

  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

What you can do here


  • Onsite mobility parking not included

  • Mobility parking within 300m not included

  • Level access entrance included

    • Ramp access from Druitt Street.
    • Ramp access or 6 steps from Kent Street.
    • Level access from Sydney Square.

  • Entry door type included

    • At least 1020mm wide at Druitt and Kent street entrances.
    • 1010mm wide at Sydney Square entrance.