Town Hall House customer service centre

A customer service agent talks to a person over a desk.
A man talks to a customer service agent at a service counter.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.

  • Monday to Friday

    9am to 5pm

  • Saturday and Sunday



  • JP services not included

    The JP service isn’t available.
  • Recycling station included

    Drop off batteries, mobile phones and light bulbs on the first floor, near the Kent Street entrance.
  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.
  • Close to transport included

    Buses, light rail and trains travel direct to Sydney Town Hall.

What you can do here


  • Onsite mobility parking not included

  • Mobility parking within 300m not included

  • Level access entrance included

    • Ramp access from Druitt Street.
    • Ramp access or 6 steps from Kent Street.
    • Level access from Sydney Square.
  • Entry door type included

    • At least 1020mm wide at Druitt and Kent street entrances.
    • 1010mm wide at Sydney Square entrance.