Town Hall House customer service centre

A man in a navy polo shirt smiles and assists a woman at a customer service counter with computers and clear protective screens.
Two employees stand in front of a customer service centre counter; one wears a polo shirt, the other a blazer. The background displays signage and service counters.
Reception area with five service counters marked by numbers, "Welcome" sign, "Customer Service Centre" text, clear dividers, and brown benches in front.

Ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City of Sydney services.

Opening hours

To make a 20-minute appointment, book your appointment online or call us on 02 9265 9333.

  • Monday to Friday

    9am to 5pm

  • Saturday and Sunday

    Closed

  • Public holidays

    Closed

Features

  • JP services included

    Limit of 10 documents per person. No appointment required.

    • Monday to Friday, 12pm to 2pm

  • Recycling station included

    Drop off batteries, empty medication blister packs, light bulbs and small electronics on level 1 near the Library Express book return at the Kent Street entrance, or on level 2 near the service area.

  • Wifi included

  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

What you can do here

Accessibility

  • Onsite mobility parking not included

  • Mobility parking within 300m not included

  • Level access entrance included

    • Ramp access from Druitt Street.
    • Ramp access or 6 steps from Kent Street.
    • Level access from Sydney Square.

  • Entry door type included

    Automatic:

    • At least 1020mm wide at Druitt and Kent street entrances.
    • 1010mm wide at Sydney Square entrance.