Mobile voluntary services report 2019

We commissioned research in 2019 to understand the needs and circumstances of service users, as well as the motivations of volunteers.

mobile voluntary services study


  • These services include volunteer operated vans providing food or services such as showers and other hygiene facilities.
  • The research, conducted in April and May 2019, shows that mobile voluntary services serve an important role providing at least 4,400 meals a week to people in need. Almost half of those accessing these services are currently experiencing homelessness, while 46% of service users are living in social housing.
  • The research findings helped to inform our mobile voluntary services policy and guidelines.
Mobile voluntary services study 2019PDF · 2.62 MB · Last modified