Bike sharing

Bike sharing

Guidelines for bike share operators

Bike share schemes have a key role to play in our transport future.

Dockless bike share is a new business model that allows people to access a fleet of bikes through a smartphone app. Bikes can be used for return or 1-way trips and don't have to be returned to a docking station.

Inner Sydney bike share guidelines 

In December 2017, 6 Sydney councils devised the Inner Sydney bike share guidelines. These guidelines set out expectations for dockless bike share operators.

They were devised by Canada Bay, the City of Sydney, Inner West, Randwick, Waverley and Woollahra councils with bike share operators and other stakeholders.

Download the guidelines below.

Customer safety and conduct

Operators should inform their customers about correct bike parking and responsible riding.

All operators and their customers must obey NSW road rules and consider the safety and comfort of other people on the road and footpaths.

Safe bike placement

Bikes shouldn’t be placed on footpaths that are too narrow or busy, or where they could pose a safety hazard. They should be placed kerbside away from the building. Shared bikes can be placed near public bike racks but rack space should be left free for regular bicycles that need to be locked to a fixed point.  

There are more than 2,500 bike parking places in the city.

The City expects bike share operators to seek legal advice ensuring their fleet is safe and complies with laws regarding user behaviour, consumer protection, transport and road safety.

Avoiding clutter

Operators should monitor the location of all bikes daily to avoid clutter and build-up in an area.

Faulty or misplaced bikes

Operators should enable easy reporting of faulty or damaged bikes, or bikes parked in inappropriate locations, through their app, email or phone.

Faulty or damaged bikes should be removed or repaired promptly.

Operators should also have a means to track their bicycles, such as GPS.

A safe and enjoyable user experience

Operators should promote legal and responsible riding when members join and regularly afterwards.

Riders can incur heavy penalties for offences such as not wearing helmets, unauthorised riding on footpaths, reckless riding and riding through red lights. Bicycles must have bells or other warning devices, front and rear lights, and a rear reflector.

Visit Sydney Cycleways for route-finding advice, maps and information about cycling in Sydney.

Bike riders, just like car drivers, should have insurance in case they’re involved in an accident. Riders should check if their household contents insurance includes public liability cover. Membership to groups like Bicycle NSW or Bicycle Network includes public liability and personal accident insurance.

Better transport planning

We encourage operators to share data with government agencies for transport and urban planning.

Guidelines for bike riders

Bike parking

Bike share customers should consider the safety and comfort of all footpath users by parking bikes in a responsible manner. Keep footpaths and building walls clear for people walking or travelling along the street.

Customers are encouraged to park bikes near bike racks but not to take up space for regular bikes that need to be locked to a fixed point.

Riders can request bike parking on City land.

Shared bikes can be moved out of the way if causing obstruction or you can contact the relevant operator.

If a bike share bicycle is causing a serious hazard, contact the City.

Responsible riding

Riders should obey NSW road rules at all times. NSW Police enforces the road rules and can issue penalties for offences.

Contact the Police Assistance Line on 131 444 for more information.

Bike share enquiries

The City doesn’t manage bike sharing. They are commercial operations.

Contact the bike share companies directly with any enquiries.

Mobike1800 861 201

Lime (e-bikes)1800 861 305

If you see a damaged Ofo, oBike or ReddyGo share bike please report it as illegal dumping.

Last updated: Monday, 25 February 2019