Terms and conditions for booking events and programs

1. Application of terms and conditions

These terms and conditions apply to all event bookings, cancellations and attendance. By proceeding, you accept these terms and conditions for all attendees under the booking. Terms and conditions may change from time to time. Where this occurs, we'll make every effort to notify ticketholders.

Event costs are in line with our revenue policy: fees and charges, updated each financial year.

2. Booking tickets

Once you have completed your booking, you'll receive an email confirmation. You usually don't need to print your tickets as we'll have a record of names. If you do need to print your tickets, we'll let you know.

If you completed your purchase and reached the order complete screen but didn't receive a booking confirmation or tax invoice, check your junk and spam folders. You can also check that funds have been deducted from your account.

Please email [email protected] for any assistance.

The City of Sydney reserves the right to impose other conditions of sale or limit the amount of tickets that can be booked for an Event. Tickets purchased more than the maximum approved amount for an Event may be cancelled without notice.

Tickets are not transferable. If you can no longer attend the Event, please proceed with a change request through the booking confirmation, online City of Sydney account or otherwise notify the City of Sydney.

Unauthorised resale of tickets is strictly prohibited, including using tickets for advertising, promotion or other commercial purposes. Tickets breaching this condition may be cancelled without notice or refund.

3. Attendance

Tickets to Events may specify minimum or maximum age requirements, suitability criteria or classification requirements (including, for film screenings, the classification determined by the Office of Film and Literature Classification). By purchasing a ticket, you represent and warrant that you, and any person for whom you purchase a ticket, meet the applicable age and suitability requirements.

We reserve the right to refuse entry to any person who does not meet these requirements or where there are any security or safety concerns. We may not grant a refund in these circumstances.

Attendees must comply with any conditions of entry or participation.

4. Refunds

If you registered for an event and are no longer able to attend, please cancel your tickets through our booking system or by emailing [email protected].

Bookings cancelled through the booking system or in writing in up to 7 days before the event may be eligible for a refund.

Any cancellations made outside of the refund period won't be refunded. We may grant exceptions for special circumstances on a case-by-case basis. Refunds will only be made to the original purchaser of the tickets onto the same card used for purchase.

Missed classes or sessions that are part of a course are not eligible for a refund, credit or make-up class.

5. Event changes and cancellations

We make every effort to ensure that events run as scheduled. We reserve the right to cancel any event. If an event is cancelled, ticketholders may be offered a refund or the option to change their ticket to an alternative event. Additional charges may apply if the ticketholder requests a change to tickets of higher value.

We also reserve the right to make changes to an Event, such as rescheduling, changing venues or substituting facilitators.

When an Event is cancelled or changed due to extreme weather or other unforeseen circumstances, ticketholders will be informed by SMS, phone or email as soon as possible.

We won't be liable for any loss or damage caused by the cancellation of an event.

6. Concessions

Concession rates may not apply to all events.

Where you book a concession ticket, you need to show your concession card in person at the Event. If you fail to provide valid proof of concession at the time of your Event, you will be required to pay the full rate.

The following concession types are accepted:

• Commonwealth Health Care
• Pensioner concession
• Seniors Health Cards
• ImmiCard
• Ex-Carer Allowance (Child) Health Care Card
• Foster Child Health Care Card
• Low Income Health Care Card
• NSW half-fare entitlement card for job seekers
• Seniors Card
• Student ID cards
• NSW Companion Card
• DVA Concession Card
• Proof of receipt of Centrelink payments

7. Event and workshop attendance/Code of conduct:

Attendees acknowledge any venue-specific terms of entry. By registering for and attending any Event (including any online Event) attendees agree to participate ethically and respectfully.

Our programs are built on inclusion, respect, cultural safety and community wellbeing. Disruptive, anti-social, unsafe or inappropriate behaviour, failure to observe relevant cultural protocols, or sharing content without appropriate consent may result in removal from the Event without a refund.

Where attendees appear intoxicated or their participation disrupts others, they may be removed from the venue without a refund.

Filming and recording: Filming and recording of any Event isn't permitted.

Health and safety: Attendees must follow any reasonable requests and directions from our employees or representatives. You must follow event-specific instructions about clothing or footwear or entry may be refused.

8. Children:

Supervision Children must be supervised by parents/carers unless otherwise specified in the event description.

Where the City has advised that a child under 16 can be left without supervision, parents/carers must sign children in and out of the venue, a contact phone number for the program period must be supplied and children must be collected on time.

Health and safety: Children are expected to follow any event specific instructions regarding appropriate clothing or footwear within our venues and should follow any reasonable requests and directions from our employees or representatives. In the event that children do not comply with this clause they may be excluded from further participation and the City may request that they are promptly collected by a parent/carer.

Unwell children: If a child is identified as unwell they should not attend. Parents/carers will be called and must immediately collect any sick children.

Expected behaviour: We encourage active learning and ask all participants respect others learning and follow facilitator directions. We reserve the right to request participants leave an event or workshop if their behaviour is disruptive or anti-social.

Bookings: Accompanying parent/carer tickets cannot be transferred or used for a child to attend.

9. Release

Participants attend their selected Event at their own risk. To the extent permitted by law, the City of Sydney is not responsible or liable for any loss, damage or injury however caused, nor any consequential loss or damage arising from attendance at an Event.

Privacy

We value your privacy.

Why we are collecting your details

We may need to collect your personal information so that we can process bookings and manage our education and volunteer programs, events, workshops and talks.

If you don't provide this information, we may be unable to provide access to events and workshops.

Using your information

We will use your personal information, such as your contact details, for the purpose for which it was collected and may also use it as is necessary for the exercise of other functions.

Receiving and storing your information

Purpose of collection: This information is being collected to record, process and manage online bookings and events organised by the City of Sydney.

Intended recipients: City of Sydney employees and authorised third parties providing services on behalf of the City of Sydney.

Supply: The supply of this information is voluntary. If you're unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.

Access/Correction: If you have set up a booking profile you can access and update your contact details yourself through our booking system.

You can also contact us on 02 9265 9333 or at [email protected] to access or update your personal information.

Storage: The City of Sydney, located at 456 Kent Street, Sydney NSW 2000 and its authorised agents are collecting this information and will store it securely.

The City of Sydney will use your personal and health information for the purpose it was collected. We may also use your personal information as reasonably necessary for the exercise of other functions. This may include updating your contact details, asking for feedback on the event or letting you know about other events that we think might interest you.

For more details on how we manage personal information, please see our privacy management plan.

Release

You're responsible for all risk and damage or theft to your equipment or property at an event.

Indemnity

You agree to release and indemnify the City of Sydney against any losses, claims, damages or other actions arising out of or in connection with:

• loss, damage or destruction to property
• injury, illness or death of any person
• cancellation of an event
• infringement of intellectual property rights
• breach of these terms and conditions.

Exceptions apply to the extent the City of Sydney's negligent act or omission contributed to the losses, claims, damages or other actions.