Project Status: When you need to do this
What you need to do
Identify where the disturbance is coming from and discuss it with the business concerned
If the excessive noise is coming from waste collections associated with commercial premises, you can discuss the issue with the business concerned and let them know you’re being affected.
Complete a noise diary log
If this doesn’t resolve the issue and you consider the noise to be offensive, for example if it’s affecting the comfort and use of your home, then you can refer your complaint to us to investigate.
Please complete the noise diary log for a period of 10 days before you contact us. The information you provide in the diary log will help us give you the appropriate advice, which may also be used as evidence should we take any legal action on your behalf.
The diary log should contain but isn’t limited to the following information:
- name and address of the premises being serviced
- name of the waste management company
- the vehicle registration number and any photographs
- all dates and times of offences.
After you finish
We may contact the company concerned and use the evidence you provide with any other evidence gathered by our authorised officers, to present to the businesses concerned.
Where enough evidence is gathered, we may serve legal notices to control noise from waste collections that are creating offensive noise. We may also be able to take action if a business is not complying with collection times on their development consent.