City of Sydney
- GPO Box 1591Sydney 2001
- 02 9265 9333
- [email protected]
Concerns regarding excessive noise from residential waste collection may be directed to us.
Waste collections are part of everyday life. However, they shouldn’t be causing regular sleep disturbances to residents.
If you have concerns regarding excessive noise from residential waste collection, you can direct them to us.
It’s important local businesses and venues in the city can thrive and financially recover from the extended lockdown. We want to ensure this is balanced with residential amenity.
If the excessive noise is coming from waste collections associated with commercial premises, you can discuss the issue with the business concerned and let them know you’re being affected.
If this doesn’t resolve the issue and you consider the noise to be offensive, for example if it’s affecting the comfort and use of your home, then you can refer your complaint to us to investigate.
Please complete the noise diary log for a period of 10 days before you contact us. The information you provide in the diary log will help us give you the appropriate advice, which may also be used as evidence should we take any legal action on your behalf.
The diary log should contain but isn’t limited to the following information:
We may contact the company concerned and use the evidence you provide with any other evidence gathered by our authorised officers, to present to the businesses concerned.
Where enough evidence is gathered, we may serve legal notices to control noise from waste collections that are creating offensive noise. We may also be able to take action if a business is not complying with collection times on their development consent.