Sydney City Farm booking terms and conditions

When you volunteer with the farm you'll have the opportunity to do interesting and rewarding work, learn new skills and interact with others who share similar interests.

Published

Farm volunteers can help with the growing and development of the farm site. Shifts are usually 1 and a half hours. 

Visit What’s On to register, but read the following terms and conditions first. 

Education

Bookings are essential for Sydney City Farm education programs. Bookings can be made at the City of Sydney website.

You'll need to create a login to access and use the booking system.

For Sydney City Farm fee-based programs, payment in full is required at the time of booking. Payment methods accepted are Visa, MasterCard and American Express. If you want to use another form of payment, please contact Sydney City Farm on 02 9265 9333 or [email protected].

Concessions

We allow a concession rate for children under 16, full-time students, holders of Commonwealth health care, pensioner or seniors health cards. Proof of benefit must be provided to Sydney City Farm. Scan and email your card to [email protected].

Student cancellations

Cancellations may be made up to 14 days before the program start date. Cancellations can be made at the City of Sydney website.

You can opt for a credit that can be used towards the cost of another City Farm program valid for 12 months from the initial program start date or a full refund.

Applications for refunds or credits within 14 days of the program date will be considered on a case by case basis. Only circumstances outside your control will be considered and need to be supported by evidence or a statutory declaration. Refunds and credit vouchers won't be issued within 14 days of the program date for a change of mind. You're not automatically eligible for a refund, credit or make-up class if you miss a session. We're happy to switch your ticket to another person’s name at any time. To organise this, please contact Sydney City Farm on 02 9265 9333 or [email protected].

Covid-19 pandemic

In response to the Covid-19 pandemic, we offer additional flexibility around our cancellation and refund policy for City Farm programs. If you feel unwell, or exhibit symptoms of Covid-19, you'll be entitled to a refund or voucher credit up until the beginning of your program, including multi-session courses/programs. To organise this, please contact Sydney City Farm on 02 9265 9333 or [email protected].

Program changes and cancellations

Sydney City Farm makes every effort to ensure programs go ahead. Sydney City Farm reserves the right to adjust program times, locations and tutors within the education program.

Our programs need a minimum number of students to go ahead. If your program does not have enough attendees it will be cancelled. You will be informed by phone and email 2 working days prior to the program and a full refund will be provided. Alternatively, you can opt for a City Farm credit that can be used for payment or part payment of another City Farm program.

Occasionally we may also have to cancel programs due to extreme weather or other unforeseen issues. Sydney City Farm will use make every effort to inform you of any cancellations by phone as soon as possible and a full refund will be provided. Alternatively, you can opt for a City Farm voucher credit that can be used for payment or part payment of another City Farm program.

Sydney City Farm will not be liable to you for any loss or damage suffered as a result of the cancellation of any programs.

Privacy

The City of Sydney follows a privacy management plan.

Privacy protection notice

Purpose of collection: To process booking and payment for Sydney City Farm program.

Intended recipients: Relevant City Farm staff.

Supply: Personal information including name, contact phone number and email are needed to process your Sydney City Farm booking and contact you if needed.

Access/correction: You can log on, access and correct your own personal information at the City of Sydney booking system.

Storage: City of Sydney, City Greening and Leisure Unit will be collecting and storing your information, provided in the booking system.

Discount vouchers

Sydney City Farm may at times offer special membership or promotional vouchers that can be used to receive a discount off the program fee. Promotional codes must be entered at the time of booking and can't be applied retrospectively.

Children’s programs

Code of conduct: For children’s programs, the rules of behaviour are explained at the start of the program. Children are not to disrupt the learning of other students, and continued enrolment is conditional on behaviour.

Unwell students: Sick children are not allowed into programs. If a tutor identifies a student is unwell, parents will be called to collect their child.

Duty of care: All children must be signed in and out of programs, a contact phone number for the program period must be supplied and children must be collected on time.

Shoes: All children’s program attendees must wear covered shoes at all times. Open-toe shoes are not permitted.