Fines and enquiries

Fines and enquiries

Paying and contesting fines

Parking infringement notices only

Revenue NSW is responsible for the receipt and processing of fines, and administering the enforcement system to collect unpaid fines.

If you have received a penalty notice, you can pay it online or view your options at the Revenue NSW website.

When City of Sydney rangers issue a penalty notice it cannot be cancelled. This ensures the City is operating fairly, consistently and transparently. 

If you request a review, Revenue NSW undertakes the process on behalf of the City.

To request a review of a fine, contact Revenue NSW and include the following in your letter:

  • name, address and contact details including email or phone number
  • if the payment was made by card, include the first 6 and last 4 digits of the card number to confirm the payment
  • clear copy of the fine (marked penalty infringement notice at the top) including date and infringement number 
  • identification number displayed on the meter
  • date and time you attempted to use the meter and your vehicle registration number
  • brief description of the problem you encountered
  • reference number supplied by the parking meter customer service centre (if available)
  • any other supporting documents, for example, parking permit, parking meter ticket.

Revenue NSW

PO BOX 786
Strawberry Hills NSW 2012
1300 138 118Request a review

Testing meters

Parking meters in the City of Sydney are inspected, tested and maintained daily by technicians.

An automatic monitoring system alerts technicians when a fault occurs and the meter is generally fixed within 2 hours.

If you do encounter a problem and would like further information about what you should do, call the number on the parking meter itself at the time you encounter the problem.

If you are contacting one of the parking meter call centres, a staff member will log your call, give you a reference number and send a technician to inspect the meter. The technician will record your reference number when the problem is resolved.

Please note the reference number does not automatically waive a fine if you receive an infringement notice.

You can view parking meter call centre details.

All fines (infringements) are administered by Revenue NSW, not the City's rangers.


Feedback and enquiries

Please contact Revenue NSW for any information about the penalty notice or to request a review of the penalty notice. For contact information, see above under 'Revenue NSW'.

Contact the City of Sydney for parking meter enquiries and feedback only.

Parking Services
City of Sydney
GPO Box 1591
Sydney NSW 2001
02 9265 9333

Please include your name, address and a contact phone number so we can respond to your enquiry as soon as possible.

Last updated: Wednesday, 17 April 2019