Borrow items from a library

Your membership allows you to accept up to 30 items for 3 weeks.

Project Status: When you need to do this

What you need to do

Reserve and collect

Members can place reservations in the online catalogue to be collected from some of our branches as a contactless service while our libraries are closed for general access.

Self-checkout

  • Self-service kiosks installed at our library branches help make borrowing faster and easier while improving services for our members.
  • All library items have electronic tags so checking out is easy.
  • Our employees can help with the self-service kiosks.

Returns

Find out about changes to returns while our branches are temporarily closed.

  • Borrowed items can be returned to any library branch during opening hours or in the after-hours return chute.
  • Toys and makerspace kits are to be returned to an employee at the original branch during opening hours.
  • The new return chutes and shelves register returns immediately, so you can keep on borrowing straight away.

Online catalogue

  • Search our online catalogue to find the title you want to borrow.
  • Log in using your member barcode number or alias and your password. If you've forgotten your details, use member recovery or visit a branch.

Our books and ebooks, magazines, audio and eaudiobooks, music CDs, DVDS, language and makerspace kits are all searchable in the online catalogue.

You can also suggest titles you want the library to purchase and review items you have borrowed.

Overdue loans

We are waiving fines for overdue loans for until 30 June 2021. As long as overdue items are returned, you won't be fined, no matter how overdue they are. If you have an overdue item or outstanding fee, your library membership will be temporarily suspended.

Lost or damaged items

Fees remain for lost or damaged items. Members can pay their fees at any library branch.

Loan renewals

  • Each item can only be renewed twice. If another library member has reserved it, you won't be able to renew your loan.
  • To make the renewal process easier we've introduced automatic renewals. This means if you have an email address in your membership account, your loans will automatically renew on the day the item is due.
  • Automatic renewal will not occur if the item has been reserved by another borrower, or if it has already reached the maximum 2 renewals. You'll receive an email confirming if the loan has been renewed or not.

If you don't have an email address, you can renew your loan online, over the phone or at any branch.

Reserving items

You can reserve up to 30 items at a time. To reserve an item follow the steps below:

How to reactivate a suspended reserve item

Due to library closures during Covid-19, all member reservations made prior to 1 June 2020 have been suspended. If you’d still like to borrow these items, you’ll need to reactivate them in your online account using the steps below:

Other reserve options

You can also email [email protected] to make a reservation, call us on 02 9265 9333, or visit one of our branches.

SMS and email alerts

To register to receive email or SMS alerts when your items are ready to be collected, please send a message with your details to [email protected].

Borrowing limits

The following borrowing limits apply to library members for each category:

  • books (30 a card)
  • magazines (30 a card)
  • CDs (30 a card)
  • audiobooks (30 a card)
  • DVDs (30 a card)
  • language kits (30 a card)
  • ebooks (5 a card)
  • eaudiobooks (5 a card)
  • ecomics (unlimited)
  • emagazines (unlimited)
  • enewspapers (unlimited)
  • emusic (download limit 3 songs a week and 5 hours streaming a day)
  • emovies on Beamafilm (unlimited)
  • emovies on Kanopy (5 plays a month)
  • video game consoles (1 a card)
  • makerspace kits (1 a card)
  • ukuleles (1 a card)
  • musical instruments at Green Square Library (with music room hire only)
  • toys (10 a card)
  • reservations (20 items at a time)
  • inter-library loans (5 items at a time)

Borrowing limits for temporary members

If you’re a temporary library member – an interstate or international visitor, or you have homeless or refugee status – your borrowing limit is 5 items over a 3-week period, with up to 2 renewals.

Reservations and inter-library loans are not available in this membership category.