Revenue NSW
Request a review
Parking services
Please include your name, address and a contact phone number so we can respond to your enquiry as soon as possible.
Pay or enquire about a parking fine
Revenue NSW is responsible for the receipt and processing of fines, and administering the enforcement system to collect unpaid fines.
If you've not paid the fine, you should try to make the request by the due date on the penalty reminder notice.
When you need to do this
If you have received a penalty notice, you can pay it online or view your options at the Revenue NSW website.
When our rangers issue a penalty notice it cannot be cancelled. This ensures we are operating fairly, consistently and transparently.
If you request a review, Revenue NSW undertakes the process on behalf of the City of Sydney.
What you need to do
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Paying your notice
If you have received a penalty notice, you can pay it online or view your options at the Revenue NSW website.
Go to Revenue NSW website -
Request a review
To request a review of a fine, contact Revenue NSW and include the following in your letter:
- name, address and contact details including email or phone number
- if the payment was made by card, include the first 6 and last 4 digits of the card number to confirm the payment
- clear copy of the fine (marked penalty infringement notice at the top) including date and infringement number
- identification number displayed on the meter
- date and time you attempted to use the meter and your vehicle registration number
- brief description of the problem you encountered
- reference number supplied by the parking meter customer service centre (if available)
- any other supporting documents, for example, parking permit, parking meter ticket.
Before you start
When to contact Revenue NSW
Please contact Revenue NSW for any information about the penalty notice or to request a review of the penalty notice.
When to contact City of Sydney
Contact the City of Sydney for parking meter enquiries and feedback only.
Other information
Parking meters in the City of Sydney are inspected, tested and maintained daily by technicians.
An automatic monitoring system alerts technicians when a fault occurs and the meter is generally fixed within 2 hours.
Problems with parking meters should be reported.
If you have a problem with a parking meter
If you do encounter a problem with a parking meter, call the number on the parking meter itself at the time you encounter the problem.
If you are contacting one of the parking meter call centres, a staff member will log your call, give you a reference number and send a technician to inspect the meter. The technician will record your reference number when the problem is resolved.
Please note the reference number does not automatically waive a fine if you receive an infringement notice.
