Pay residential or business rates

You can pay rates online, over the phone, in person at a customer service centre, by cheque, money order or BPAY, or set up a direct debit.

If you’re paying by direct debit, you need to return the form 14 days before your due date.
Our rates calculator can help estimate your rates for a full financial year.

Project Status: When you need to do this

What you need to do

Pay your rates using one of the payment methods listed below.

Direct debit applicationPDF · 83.18 KB · Last modified

Before you start

Find out when your rates are due

Rates are paid every year and can be paid in full or by quarterly instalments.

If you are paying in full, your rates are due on or before 31 August 2023.

The due dates for quarterly instalments are:

  • 1st instalment: 31 August
  • 2nd instalment: 30 November
  • 3rd instalment: 28 February
  • 4th instalment: 31 May

Notify us if you’re having financial difficulties

If you’re experiencing difficulties paying your rates on time, please call us to discuss alternative arrangements. You may be eligible for a financial hardship determination.

If you don’t pay your rates on or before the due date

Interest calculated daily will be charged on the amount owing if you don’t pay your rates on time.

The interest rate for the 2023/24 financial year has been set at 9% per annum.

We may take legal action to recover unpaid rates and you’ll have to pay for this cost. However, every effort will be made to discuss repayment options with you.

Other information

Understanding your bill

3 levies and charges may be shown on your rates notice.

Find your business rate category

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