Project Status: When you need to do this
What you need to do
Complete our online form
- Select your task, such as ask a question, report an issue (complaints), provide feedback or request a service.
- Let us know if your incident relates to a specific location.
- Provide any further specifics about the query.
- Provide your details so we can contact you with our response.
- Lodge the form.
Our policies and procedures
Council governance & administrationOur customer service charterPublished 11 January 2023
PoliciesComplaint management policyPublished 18 November 2021
Council governance & administrationComplaint management procedurePublished 18 November 2021
PoliciesUnreasonable conduct by customers policyPublished 1 April 2020