Make a complaint or provide feedback

Tell us about a good or bad experience, or suggest how we can improve our services and facilities.

Project Status: When you need to do this

What you need to do

Complaints and feedback procedures

Our complaints and feedback procedures provide a framework for the management of both compliments and complaints and the key measures we will use to assess our success.

The complaints and feedback procedures aim to:

  • ensure the public’s right to comment is protected and promoted
  • inform the public of the external and internal procedures for the handling of complaints and compliments
  • ensure that feedback received is handled in an appropriate, effective and systematic way allowing corrective actions to be put in place where necessary
  • increase the level of community satisfaction with our services and in turn contribute to increased job satisfaction of employees.
Complaints and feedback proceduresDOCX · 136.91 KB · Last modified
Unreasonable conduct by customers policyPDF · 337.32 KB · Last modified