Resolve neighbourhood noise issues

Before taking formal steps to complain about noise, you should attempt to contact your neighbour to discuss the problem and try to work out an appropriate solution.

You'll need to complete a noise diary for 10 days before contacting us

Project Status: When you need to do this

What you need to do

Noise nuisance recording logDOCX · 92.44 KB · Last modified

Before you start

It’s important to note, we can only assist and take action on your behalf if the presence of offensive noise has been established.

If you’re affected by offensive noise, you can seek a noise abatement order under law. Please visit the NSW EPA website for more details.

Other information

Resources

NSW Environment Protection Authority also has a range of resources available for dealing with noise, whether your complaint relates to your neighbours, alarms or motor vehicles.

Strata schemes

The Strata Schemes Management Act 1996 sets out a process for resolving disputes. This includes mediation and formal orders by the strata schemes adjudicator and/or the residential tribunal.

Under the Act, each strata must have a set of by-laws. The model by-law concerning noise provides that "an owner or occupier must not make noise at any time within their lot or on common property that is likely to disturb peaceful enjoyment of another resident or anyone using common property".

The best approach for resolving a noise dispute within a strata scheme is to try to talk to your neighbour first.

You can speak to the owners' corporation or the residential tribunal if that isn’t  successful.

If the noise continues, you can apply for mediation through the NSW Department of Fair Trading.

Only if you are unable to resolve the matter with these steps should you then contact us.

Time restrictions for various noise sources

Noise source Time restrictions for using noisy equipment at a residential premise where they can be heard in the living area of neighbouring properties
Power tools, swimming pool pumps, lawn mowers, leaf blowers and chain saws
  • 8pm to 7am Monday to Saturday.
  • 8pm to 8am Sundays and public holidays.
Musical instruments, radios, sound systems, and public address systems
  • 10pm to 8am Sunday to Thursday.
  • 12 midnight to 8am Friday, Saturday and any day immediately before a public holiday.
Air-conditioners and hot water heaters
  • 10pm until 7am Monday to Friday.
  • 10pm until 8am Saturday, Sunday and public holidays.
Motor vehicles (except when entering or leaving premises)
  • 8pm to 7am Monday to Friday.
  • 8pm to 8am Saturday, Sunday and public holidays.
Refrigeration units fitted to motor vehicles
  • 8pm to 7am Monday to Friday.
  • 8pm to 8am Saturday, Sunday and public holidays.
Fact sheet: neighbourhood noiseDOCX · 31.25 KB · Last modified