Digital city

Digital city

Securing our digital future

We want Sydney to continue being one of the most innovative and liveable cities in the world. For our city to remain competitive, we need to continue to learn and grow with the digital world. We also need to keep attracting people to work here for our local businesses and economy to continue thriving.

We want all our residents and businesses to benefit from the opportunities of a digital future. Our digital strategy sets out the principles we will follow to provide projects and programs for our local residents, workers and visitors in the technological age.

People first approach

In a time of continuing technological change, we need to keep our focus on people to ensure we are able to meet the expectations of our community and make the changes that are necessary to keep pace with a fast-moving digital world.

As our population continues to grow and more pressure is placed on our services, budgets and infrastructure, we need to have a plan in place for how we can use technology to meet the needs of the community. For example, providing many of our services online not only helps us reduce costs but also makes it easier for you to do business with us at a time and place that suits you.

It is not possible for the City to do all of this alone. We will work in partnership with other government agencies, universities and businesses to maximise the benefits for our community.

Our digital strategy sets out how we can achieve all of this, by following 6 key principles:

  1. Champion digital inclusion and lifelong learning. We create programs to encourage skilled, digitally-literate communities for everyone to access and enjoy the benefits of digital technology. 
  2. Create people-centred digital programs and services. We design our programs and services around the people who use them to provide a better experience of dealing with the City. This also means ensuring people can access our online services any time from any device.
  3. Transform how we engage with all our communities. We use technology to have a more open conversation with our community that leads to greater community participation in decision-making processes. 
  4. Support businesses to build digital skills, knowledge and infrastructure. We support our local economy to be more resilient and enhance Sydney's reputation as a collaborative, connected and innovative city to attract talented people into our local workforce.
  5. Actively participate in urban renewal of Sydney, advocating for, and where appropriate providing, smart infrastructure needed to ensure Sydney's global competitiveness. We use our influence to partner with others to get these networks and infrastructure in place.
  6. Innovate ethically in the information marketplace. We creatively use data to improve the performance and operation of our systems and infrastructure, while meeting privacy expectations, and encourage understanding of security issues.

Last updated: Friday, 11 August 2017