Customer service centres

Customer service centres

Temporary closure

Kings Cross Customer Service Centre is closed until further notice due to technical issues.

Contact us anytime
Staff development day

Our customer service centres will be closed on Wednesday 25 September except for Town Hall Customer Service Centre, which will remain open

We're always available on 02 9265 9333 or to take your enquiry.

Find a centre near you

Our customer service centres provide many services and can follow up on City matters on your behalf. You can ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City services.

Make an appointment to lodge your development application with a customer service officer or to speak to a duty planner about your proposed development.

Centre Contacts Opening hours
Town Hall Town Hall House
456 Kent Street
Sydney NSW 2000

Monday to Friday: 8am to 6pm
Public holidays: Closed

Glebe 186 Glebe Point Road
Corner Wigram Road
Glebe NSW 2037
Monday to Friday: 10am to 4.30pm
Public holidays: Closed
Green Square 355 Botany Road
Zetland NSW 2017
(Located downstairs in Green Square Library)

Monday to Friday: 10am to 4.30pm
Public holidays: Closed

Kings Cross 50-52 Darlinghurst Road
Kings Cross NSW 2011

Monday to Friday: 10am to 4.30pm
Saturday: 9am to midday
(Note, no development application lodgements on Saturdays)
Public holidays: Closed 

Please note: On the second Wednesday of each month our centres in Glebe, Green Square and Kings Cross do not open until midday due to a staff meeting. Our Town Hall centre is open during this time.

Justices of the Peace

The NSW Justices Association operates a Justice of the Peace service desk on:

  • Level 2 of Town Hall House weekdays 10am to 2.30pm.
  • Level 2 of Kings Cross Library from 10am to 2pm on Monday, Wednesday and Friday.
  • Glebe Customer Service Centre from 2pm to 4pm on Wednesday and Friday.
  • Green Square Library, near the Customer Service Centre desk from 3.30pm to 5.30pm on Thursday and 12pm to 2pm on Saturday.

The service is available to:

  • administer oaths
  • witness signatures
  • witness affidavits
  • witness statutory declarations
  • certify copies of documents.

Please bring copies as well as the original documents with you.

If you have multiple documents that need witnessing or certification, the JP may ask you to leave them and come back at a later time to collect them. This ensures a timely service is provided to all customers.

The Attorney General and Justice department  has more information about using the JP service.

View more JP service desks available in Sydney.

Contact us

City of SydneyTown Hall Customer Service Centre
456 Kent Street
Sydney NSW 2000
02 9265 9333

Voice / Textphone users

133 677 (any time).

Hearing/speech impaired

Contact the National Relay Service, any time. The service can also be reached on 1800 555 677.

Other contact alternatives are listed in community support.

Online services

Connect to our online services network for enquiries about rates, parking, child care and much more.


The City of Sydney's ABN is 22 636 550 790.

Last updated: Friday, 13 September 2019