Customer service centres

Tourist information desk at Customs House

SydneyCity centreCircular QuayVisitor information
Resilient Sydney Workshop held in the Barnet Long Room, Customs House.
Exhibition 'Be. Live the City' on display at Customs House.
Exhibition 'Be. Live the City' on display at Customs House.

You can ask about maps, brochures and information on activities to enjoy in the city. Explore events and exhibitions. Use our library and chillout areas.

Opening hours

  • Monday to Sunday

    9am to 5pm

Features

  • Close to transport included

    Ferry, train, bus and light rail are on our door step.

  • Toilets included

  • Attractions included

    The City Model is a complete, accurate scale model of Sydney.

  • Wifi included

Accessibility

  • Onsite mobility parking not included

  • Mobility parking within 300m included

    1 mobility parking space at 45-54 Pitt Street, Sydney, around 300m from the venue. 

  • Level access entrance included

    • 3 steps to front entrance or use 2 ramps with handrails.
    • 7 steps to the rear entrance.

  • Entry door type included

    • Manual door for front entrance: open inwards during building opening hours, 1.5 metres wide.
    • Automatic sliding door for rear entrance: open 1.5 metres wide.

What you can do here

  • Get advice on tourist attractions, travel and planning your stay in Sydney.
  • Find out about historical and cultural walks in the city.
  • Find out about events, exhibitions and festivals.
  • Explore Customs House and the popular city model while you’re here.
Woman inside Customs House wears headphone connected to her smartphone. It's twilight, the room is lit up. The woman looks at the smartphone screen. Other people standing in the background do the same thing.

Experience The City of Forking Paths

Join a free twilight video walk around The Rocks. Starts at Customs House.

Walking tours

Be your own guide. Tours take 1 to 2 hours and include points of interest, detours and museum stops along the way.

Choose 1 of 2 ways to plan your adventure:

  1. View or download brochures online.
  2. Download the Culture Walks app to your mobile device.

Also at Customs House

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