Customer service centres

Visitor information centre at Customs House

Circular QuayCity centreSydneyVisitor information
A staff member at an information desk hands a brochure to a visitor across a counter with maps and leaflets displayed.
People stand and walk on a glass floor displaying a scale model of Sydney.
A woman sits at a reception desk in front of a green wall with a welcome message at the City of Sydney. Colourful artwork is visible on the left side of the image.
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Find maps, brochures and other ways to enjoy the city. Close to star attractions and the glittering harbour, this is the best place to start your Sydney adventure.

Opening hours

  • Monday to Sunday

    9am to 5pm

Features

  • Attractions included

    The City model is a spectacular scale model of Sydney viewed through a glass floor. 

  • Visitor information included

    Maps, itineraries and a wide range of brochures on what to see and do in Sydney.

  • Chillout areas included

    Lounges where you can recharge yourself and your batteries. You’ll also find spaces to study, meet and work.

  • Wifi included

Accessibility

  • Onsite mobility parking not included

  • Mobility parking within 300m included

    1 mobility parking space at 45-54 Pitt Street, Sydney, around 300m from the venue. 

  • Level access entrance included

    • 3 steps to front entrance or use 2 ramps with handrails.
    • 7 steps to the rear entrance.

  • Entry door type included

    • Manual door for front entrance: open inwards during building opening hours, 1.5 metres wide.
    • Automatic sliding door for rear entrance: open 1.5 metres wide.

What you can do here

  • Get advice on tourist attractions, travel and planning your stay in Sydney.
  • Find out about historical and cultural walks in the city.
  • Find out about events, exhibitions and festivals.
  • Explore Customs House and the popular city model while you’re here.

What’s On

A year-round program of activities at Customs House and surroundings.

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