Health and safety

While Sydney is a safe place to live, work and play, we have a responsibility to increase and enhance community health and safety.

NSW Police Force

For all emergencies please dial triple zero (000). If your matter is not an emergency, call 131 444 or contact your local police station.

Medical Supervised Injecting Centre

Kirketon Road Centre

Alcohol and Drug Information Service

24 hours, 7 days a week

Sydney Local Health District

Why it’s important to us

Whether you live or work in our area, it’s important to us that you feel safe at all times.

We know that good preparation and well-implemented strategies can not only improve the quality of life of our residents but also save lives.

Sydney enjoys a reputation as one of the safest and most liveable cities in the world. From time to time, there can be emergencies in the city requiring a significant coordinated response from emergency services and other government agencies such as health and transport.

Severe storms with strong winds and lightning strikes, heavy rainfall and flash flooding, and extreme heat during a heatwave are the most likely emergency and disaster impacts for our residents, workers and visitors.

Other impacts could include health emergencies such as a major influenza outbreak causing service disruptions in the local area.

It's our priority to do everything in our power to ensure that our communities have access to help when needed and feel safe at home and work.

Evacuation and emergency situations

Evacuation plans

The Sydney and North Sydney CBD evacuation plan was developed by emergency service agencies and government including:

  • NSW Police Force
  • Fire and Rescue NSW
  • Ambulance Service of NSW
  • NSW State Emergency Service
  • Transport for NSW
  • City of Sydney and North Sydney councils.

You can help effectively manage evacuations in the city by:

  • knowing your roles and responsibilities under the plan
  • monitoring emergency events before, during and after the event
  • understanding when to evacuate and when to shelter in place
  • being aware of safe evacuation routes out of the city centre.

What to do in emergencies

Resilience NSW provides information for individuals, councils, community service organisations and businesses to become disaster ready through its Get Ready Sydney initiative.

To manage a coordinated response, we've worked with emergency service agencies in the local area to develop the local emergency management plan. The plan describes the arrangements to prepare for, respond to, and recover from emergencies.

Building and business owners and managers should develop an emergency management plan suited to their local environment.

You can help effectively manage emergency events in the city:

  • Take responsibility and prepare a personal emergency plan.
  • Know who to contact in an emergency.
  • Check on your friends, family and neighbours before, during and after emergency events.
  • Monitor emergency events before, during and after an emergency.

Our emergency preparation guides will provide you with some simple steps you can take to prepare for these emergencies or potential disasters. There are many sources of information to help you before, during and after an emergency or disaster.

Crime prevention and road safety

We work on crime prevention campaigns and initiatives with NSW Police and other organisations to help reduce the already-low crime rates in Sydney.

Crimes against the person such as assault and robbery are unavoidable in large cities but we work hard to counter street crime and violence.

Our community safety action plan sets out our contribution to making Sydney a safe and resilient place to live, visit, work and study.

Road safety

The sheer volume of vehicle and people walking in Sydney means road safety is a major focus for us.

To keep our roads as safe as possible, we have a 40km/h speed limit in central Sydney. Footpaths are being widened and better lighting is also being installed.

Our road safety officers work through our connecting schools program to support school principals and parent groups address concerns around access and road safety.

Transport and access campaigns aim to make roads in the local area safer for people walking.

Donating goods to those in need

The NSW Government, on behalf of all local councils, has commissioned not-for-profit organisation GIVIT to coordinate the donation of goods and services in bushfire-affected communities.

While affected communities are grateful for the donations of food and supplies, they request these are no longer provided directly. There simply aren't enough resources to manage and distribute donated goods as efforts are focused on rebuilding local communities.

GIVIT captures public and corporate pledges of assistance online and helps to coordinate and manage donations to those in need.

The organisation works with local councils, charities and community groups to match a donation to a recipient in need.

This ensures those in need get exactly what they need when they need it most. It also eliminates the need for storage and sorting of donations and potential disposal of unwanted goods.

Money received by GIVIT is used to buy essential items from local businesses to help economic recovery

Emergency contacts

Do not dial 000 (triple zero) for general advice or information. Only call 000 (triple zero) during a life-threatening emergency requiring police, ambulance or fire and rescue help.

For non-emergency situations call the Police Assistance Line on 131 444 or your nearest police station, which you can find in the local White Pages telephone directory.

City of Sydney News