Order new rubbish, recycling and garden organics bins
Our waste services include the collection of rubbish (red lid), recycling (yellow lid) and garden organics (green lid).
Project Status: When you need to do this
Follow these instructions if you would like a new waste service or to change an existing service – such as getting a larger bin. This includes replacing lost bins or repairing damaged ones.
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Setting up or changing a waste service
Only ratepayers, property owners or managing agents in houses, or building or strata managers on behalf of an apartment block can start or add a new waste service for your property or make changes to existing waste services. This is because they relate to the domestic waste charge on rates notices.
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Green lid garden organics bins
If you live in an apartment, check with your strata manager first if a garden organics bin can be ordered.
Delays to bin deliveries and repairs
There are currently delays in delivering and repairing 80L and 120L bins due to a supply shortage.
We’ll be in direct contact with you if your bin order won’t be completed on your scheduled day.
We apologise for any inconvenience caused as we work with our supplier to get more bins.
What you need to do
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Set up or change an existing waste service
- Complete the residential waste service application form (PDF, 66KB).
- Lodge the required form via email ([email protected]), or print it and lodge it in person at one of our customer service centres.
Please note: only ratepayers, property owners or managing agents (in houses), or building or strata managers (on behalf of an apartment block) can do this.
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Start a garden organics service
- Complete our online form.
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Replace a lost bin or repair a damaged one
- Complete our online form.
Before you start
Changing the size of your bin
Before asking for a bigger red lid rubbish bin, check out our guides to reducing waste and recycling more.
Changing the size of your rubbish bin means changing your service. The domestic waste charge you pay depends on the size of your bin and the frequency of service.
If you're already doing all you can and want a smaller red lid bin or yellow lid bin, that’s great. However, it’s important to choose the right sized bin because we can’t collect any extra rubbish or recycling you put out. Additional bags of rubbish left out on the kerb are considered to be illegally dumped and can attract hefty fines.
