Book a free pick-up for bulky items

What you need to do

1. Make a booking online

   You’ll be asked what kind of waste you have, as well as what date you’d like us to pick it up.

   One scheduled pick-up date is available each week. Download our bulky waste pick-up schedule (PDF, 2.75MB) to find out which day of the week we pick-up in your area.

   Book a pick-up

2. Prepare your items for collection

   To help us save recyclable items and materials from going to landfill, we need you to separate your items into 3 groups.

   Group 1: Mattresses

   • Mattresses in any size and condition, and any type such as foam, latex and futon.
   • Bed base ensembles or fabric-covered bed bases.

   Group 2: Furniture and bulky household items

   • Household furniture: tables, chairs, sofas or lounges, wardrobes, bookshelves, desks, drawers, cabinets, wooden bedheads, bedframes, bed slats and cots.
   • Mats and rugs: cut large rugs into 1m lengths, roll and tie them with string or tape.
   • Wooden barbecues: barbecues with both wooden and metal parts.
   • Garden and outdoor furniture.
   • Small and loose household goods: toys, strollers, prams, baby seats, suitcases, crockery, pots and pans. Loose items must be in boxes.
   • Garden waste: branches, plants, clippings. Branches shouldn’t be more than 1m long or 10cm thick, and loose items must be bundled and securely tied.
   • Christmas trees: real and artificial – trunk shouldn’t be wider than 10cm.

   Group 3: Whitegoods, metals and e-waste

   • Whitegoods and large metal appliances: fridges, washing machines, dryers, dishwashers, ovens, metal heaters and hot water systems.
   • Sporting and gym equipment: bikes, trampolines, weight benches and treadmills.
   • Steel ladders.
   • Lawnmowers empty of fuel.
   • Metal barbecues: barbecues made from metal only. We pick up barbecues with wooden parts, but book and organise them under group 2: furniture and bulky household items. They go to different facilities.
   • Metal bedheads and bedframes: made from metal only. Book and organise wooden bedheads, bedframes and bed slats under group 2: furniture and bulky household items, as they go to different facilities.

   E-waste

   • Electronics: TVs, computers and laptops, monitors, lamps, stereos, printers, gaming consoles, DVD players and video recorders.
   • Small household appliances: vacuum cleaners, toasters, mixers, blenders, kettles, heaters, irons, coffee machines, ironing boards and pedestal fans.
   • Please book a number of small items together.

3. Put your items out the night before your scheduled pick-up day

   Don’t put your items out earlier than this as passers-by may add to the pile or the entire pile may be considered illegal dumping and rejected by our collection crew, potentially resulting in a fine.

   • Separate your items into the 3 groups listed above because separate trucks collect and transport them to different processing facilities.
   • Tape fridge and oven doors shut to protect children.
   • Wrap and label sharp or dangerous items like mirrors and glass.
   • Cut large rugs into 1m lengths, roll and tie them with string or tape. Otherwise, they can jam compactors.
   • Keep loose items contained or tied up: put small items in a box. Bundle and tie your garden waste. Loose materials won’t be collected.
   • Size matters: if you live in a house, keep your pick-up to 1 cubic metre per booking about a box trailer load. For apartment buildings the limit per booking is 4 cubic metres.
   • Delete your data: your data is your responsibility. Make sure all data is permanently wiped from your device such as computer hard drives or external storage units before you place it out for pick-up. The recycling process does not include data wiping, only destruction.

When you make a booking, you’ll be asked to specify a pick-up area. Choose a spot that doesn’t block the footpath or get in the way of vehicles and bicycles. We don’t pick up from private property. If you live in an apartment, contact your building manager for appropriate storage of your bulky waste inside your building and booking for collection.

Before you start

Consider reuse

Before booking a pick-up, consider other ways to re-use your unwanted items. If your items are still in good and working condition, try to find a new home for them first. This helps reduce waste to landfill and supports community reuse of resources.

You could give them away to someone who needs it. Try advertising online through Facebook Marketplace , Gumtree, Trading Post, eBay, OzRecycle or Freecycle.

Find out more about reuse, repair and rehoming options.

What we don’t pick up

Any of these items placed out won’t be picked up and may result in a fine.

• Food and general waste: bags of rubbish, food scraps, recyclables.
• Building, renovation or demolition material: carpet, carpet off-cuts, bricks, rubble, dirt, pipes, roofing panels, doors, plasterboard, floor or roof tiles, girders, timber, fencing or wooden pallets, bathtubs, kitchen cupboards and kitchen sinks.
• Household chemicals: paints, oils, flammable liquids, poisons, pesticides, household and pool cleaners, motor oil or cooking oil, fluorescent lights, gas bottles or fire extinguishers. These can be recycled at a Household Chemical CleanOut collection.
• Heavy or extra-large items: tree stumps, logs, trunks or branches thicker than 10cm (our trucks can’t handle them). Material over 1.5m long or 100kg heavy.
• Car parts, car tyres and car batteries.
• Commercial waste: including milk or bread crates.