What we do

We aim to make Sydney an inclusive and accessible city for everyone.

We endeavour to make the physical components of the city accessible and provide social and economic opportunities for people with disability to enable full participation in city life.

Our plan of action

A City for All: Inclusion (Disability) Action Plan 2017–2021 aligns our long-term vision of an inclusive city with the (Cth) Disability Inclusion Act 2014. The plan addresses barriers faced by people with disability in all age groups. It builds on the success of previous plans and harnesses new and emerging opportunities.

It has been developed through consultation with people with disability, carers, local service providers, peak advocacy organisations and our advisory panel.

The plan sets out 4 strategic directions for a more inclusive and accessible city:

  • Positive community attitudes and behaviours towards people with disability and carers.
  • More liveable communities for people with disability and carers.
  • A higher rate of meaningful employment  of people with disability and carers through inclusive practices.
  • Equitable access to mainstream services for people with disability through inclusive systems and processes.

The plan is available to download in a variety of formats. Alternative formats are available on request.

Inclusive and accessible public spaces and events

Every day, people with disability experience barriers that make it difficult to participate and work in our community. Barriers may be:

  • physical, such as inaccessible streetscapes
  • social, such as a lack of information in accessible formats
  • attitudinal, such as assumptions that people with disability are not able to participate in certain activities.

When these barriers are reduced, the majority of people with disability will experience greater independence and equitable opportunities for social and economic inclusion.

The inclusive and accessible public domain policy and guidelines will guide the City to provide an inclusive and accessible public domain and enable people with disability who live, work in or visit the city to experience greater independence and dignity.

Our policy and guidelines provide a framework to apply relevant Australian access standards consistently. This includes best practice approaches in the design, maintenance and management of public domain spaces such as streets, footpaths, parks and open spaces, and infrastructure including street furniture.

The policy and guidelines will apply to all new and upgraded public domain spaces and infrastructure, provided by the City of Sydney, or third parties such as contractors or developers as part of voluntary planning agreements. They:

  • set out minimum requirements for access and examples of best practice to strive for
  • provide flexibility for managing design challenges with guidance on design and decision making, including how to seek expert advice
  • support the City and others using public spaces to maintain access by setting minimum requirements
  • describe best practice for inclusion and access during temporary disruptions such as construction, events, markets, filming and other activities.

Support for organisations

The City supports organisations that provide services to people with disability, older adults and their carers operating in the City of Sydney area.

Sector support and development activities include:

  • regular information to local organisations with updates from the disability sector, training opportunities, and information about relevant local programs and services
  • regular interagency meetings
  • the opportunity to promote inclusive activities, events and programs for people with disability, on a dedicated disability-inclusive events page on the What’s On website.

The City convenes the City and Eastern Sydney Ageing and Disability Interagency with Waverley Council and Randwick Council. Meetings are held every 2nd month from February to October.

The interagency provides a forum for organisations to collaborate, exchange information, ideas and new innovative service approaches that are responsive to the needs of the community.

The interagency is a great opportunity for organisations to learn more information about changes and reforms in the ageing and disability services sector and to network with other providers.


Social Policy Officer
02 9265 9333

If you are Deaf, hard of hearing or have difficulty speaking or communicating, contact us through the National Relay Service.

  • TTY users phone 133 677 then ask for 02 9265 9333
  • Speak and Listen users phone 1300 555 727 then ask for 02 9265 9333
  • Internet relay users connect to the NRS then ask for 02 9265 9333
  • video relay users choose the available NRS video relay on Skype and ask for 02 9265 9333
  • SMS relay users phone 0423 677 767 and ask for 02 9265 9333

Please note: The City of Sydney holds the original hard copy of the Inclusion (Disability) Action Plan. Electronic copies of this document may be corrupted or varied, without the City's knowledge or permission during and after transmission. At all times the original hard copy will remain the final reference point for the text of the Inclusion (Disability) Action Plan.

Last updated: Wednesday, 10 June 2020